Program a softkey or BLF button with a CallForwardAll+number

[Roland Theisen]

Hello,

In my company, I am in a project to migrate our PBX to a Cisco Callmanager system. On the PBX telephone, the users have the possibility to program a speed dial button which automatically set a CallForward to a specified telephone number.

I know that I can do a the call forward by pressing the "CFwdAll" softkey and then entering manually the destination number on the Cisco IP phone.

But is it possible to "program" the "CFwdAll +destination number" on a softkey or a BLF button? The goal is that the user has to simply press 1 button to activate the call forward.

Now I got the question if this is also possible on a Cisco IP Phone?

Thanks a lot for your help.

Best regards,

Marc Hoffmann

[paolo bevilacqua]

No, it is not possible.

However you can use short dial codes or line buttons to facilitate entering long numbers.

[Roland Theisen]

Hello,

Thanks a lot for your answer.

What do you mean with short dial codes?

Marc Hoffmann

[Jaime Valencia]

You configure speed dials on phones, which you can press to call whatever DN is configured there.

The shortest way to do a CFA to a DN is to press CFA and then one of the speed dials.

What you're looking for is just not possible (CFA+DN in single button).

HTH

java

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[paolo bevilacqua · Accepted solution]

System-wide short numbers like *21 to replace a longer number. Not sure where are they documented in CM manuals.

[Roland Theisen]

Hello,

Ok, thanks a lot for this confirmation.

Best regards,

Marc Hoffmann