05-05-2012 04:14 PM - edited 03-16-2019 11:00 AM
Hi Folks & Friends,
I have tricky requirement you to answer for my corporate.
Consider i have 2 CISCO IP Phone DN as below.
Phone 1 : 1001
Phone 2 : 2001
Both configured for different locations in my CUCM. and both DN doesnt have voicemail facility.
Here my requirement :
In call manage i have enabled the forward settings on both the phones ( i.e Phone 2 will forward the call to Phone 1 and the Phone 1 will forward the call to Phone 2 after 3 rings )
But what is happening here is call is getting loop and also it is not getting disconnect. How can we change this behaviour.
Your answers are highly appreciated... Kulasekara Raja. K
Solved! Go to Solution.
05-06-2012 03:41 PM
phone A DN - 1101
phone B DN - 2101
Hunt Pilot A DN - 1001
Hunt Pilot B DN - 2001
Line Group A membership:
Phone A DN 1101
Phone B DN 2101
routing top-down
Line Group B membership:
Phone B DN 2101
Phone A DN 1101
routing top-down
Hunt Pilot A --> hunt list A --> Line Group A
Hunt Pilot B --> hunt list B --> Line Group B
Hunt Pilots defined to hunt for 24 seconds (assuming US cadence of 4 sec ring cycles)
Line Groups defined to hunt for 12 seconds
HTH,
Chris
05-05-2012 07:15 PM
I'd configure a line group for each set of DNs and use the 2 DNs as the hunt pilots as well, do not configure a CFB/CFNA behavior
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
05-06-2012 12:45 PM
Hi Java,
Thank you for your reply...
I have configured a line group from Call Routing --> Route/Hunt --> Line Group.
The values as follows:
Line Group Name : Test_Group, RNA reservation timeout : 3, Distribution Algarithum : Top Down.
In the current line group members it shows 1001 and 2001
Hope i have configured it correctly. But when i give ring to 1001 it rings always it is not going to 2001.
Correct me if i did any mistake in the configuration part. Since i am totally new for this domain.... :-(
Kulasekara Raja. K
05-06-2012 02:01 PM
You need to change the DNs of the phons and build 1001 and 2001 as DNs of the hunt pilots.
HTH,
Chris
05-06-2012 02:16 PM
Hi Chris,
Thank you very much for your time and reply...
If you dont mind could you please explain briefly how your plan will satisfy my requirement.
Kulasekarar Raja. K
05-06-2012 03:41 PM
phone A DN - 1101
phone B DN - 2101
Hunt Pilot A DN - 1001
Hunt Pilot B DN - 2001
Line Group A membership:
Phone A DN 1101
Phone B DN 2101
routing top-down
Line Group B membership:
Phone B DN 2101
Phone A DN 1101
routing top-down
Hunt Pilot A --> hunt list A --> Line Group A
Hunt Pilot B --> hunt list B --> Line Group B
Hunt Pilots defined to hunt for 24 seconds (assuming US cadence of 4 sec ring cycles)
Line Groups defined to hunt for 12 seconds
HTH,
Chris
05-06-2012 04:04 PM
Hi Chris,
Thank you very much for your brief explanation on this.
Will try and let you know the result.
Cheers !
Kulasekara Raja. K
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