Recover the operating system password of the UCCX server in BE6000

[renji joy]

Hello Team,

We are trying to recover the operating system password of the UCCX server,which is installed in BE 6000 vmware i ahve tried pwrecovery option but its required vlaid DVD disk in the drive, but there is no DVD drive is coming with BE6000 server.

How can we do the reset the password for the same.

Adavnce Thanks 

[Manish Gogna · Accepted solution]

Hi Renji,

Step 1 Log in to the system with the following username and password:

�Username: pwrecovery

�Password: pwreset

The Welcome to platform password reset window displays.

Step 2 Press any key to continue.

Step 3 If you have a CD or DVD in the disk drive, remove it now (since this is a virtual
machine, please unmount any iso from vmsphere).

Step 4 Press any key to continue.

The system tests to ensure that you have removed the CD or DVD from the disk drive.

Step 5 Insert a valid CD or DVD into the disk drive (since this is a virtual machine,
please mount any iso from vmsphere).

Note For this test, you must use a data CD, not a music CD.

The system tests to ensure that you have inserted the disk.

Step 6 After the system verifies that you have inserted the disk, you get prompted to
enter one of the following options to continue:

Plz proceed as per above and it should work.

Manish

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[renji joy]

Hello,

Thanks for your replay,i am new in the virtual mahcine,

I have connected the system with vsphere client ,and how we can unmount the iso from the vmsphere.

Thanks 

[Manish Gogna]

Hi,

Try this

• Right-Click on VM
• Select Edit Settings
• Right-Click on VM
• Next to CD/DVD drive 1; Select drop down menu
• Select Client Device

Manish

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[renji joy]

Hello I have tried the same but agian is asking the you musy insert the cd/dvd window.

also i have mount the one datastore iso file in the setting,please find the attched screen sot for the referecne. 

Thanks

[Deepak Rawat · Accepted solution]

Make sure that the two Connected checkbox on the top right hand side is checked. When system will ask you to remove the CD/DVD simply uncheck the boxes.

Regards

Deepak

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[renji joy]

Thanks All,

The passowrd has been reseted...

[Rajan]

Hi Renji,

During step 5 - Insert a valid CD or DVD into the disk drive, please check the below checkbox highlighted in the attachment and try. it shoud work.  I see that your DVD drive is not connected in vsphere screenshot provided.

HTH

Rajan

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[Manish Gogna]

You may check the following video which shows how to mount the iso

https://www.youtube.com/watch?v=sncC1_64TcE

Manish