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solihul.hadi9
Beginner
Beginner
‎12-13-2021 11:44 PM
‎12-13-2021 11:44 PM

Rejected Webex Room Kit Mini

Hello Guys , 
I have problem about registering webex room kit mini to CUCM (Version 11.5) . I'm sure I've registered mac add correctly, and the device type is correct. However, the page on CUCM says the status is rejected. Previously, I registered this mini webex room kit to Webex Cloud. Do I need to enter the firmware in CUCM? How can I collect the status log because I can't open the GUI from Room Kit Mini

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TomMar1
Participant
Participant
‎12-14-2021 12:06 PM
‎12-14-2021 12:06 PM

Have you loaded the appropriate device pack for a WebEx mini to the Call Manager?

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html

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