05-19-2015 11:19 AM - edited 03-18-2019 11:32 AM
Router running IOS 15.2.4 M6
c3900-universalk9-mz.SPA.152-4.M6.bin
of 300+ phones 3 are registered to the SRST Cube router.
#show voice register all
Active registrations : 3
Total SIP phones registered: 3
Total Registration Statistics
The phones show unregistered in CUCM, and the web page for each phone shows the CM ip address of the router as active. If I manually go to each phone and reset it, it will register with the CUCM. Is there a way to do it from the router they are registered on... Without rebooting the router.
I tried resetting the voice register pool, as described here:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr/cme_r1ht.html
(config)#voice register pool 10
(config-register-pool)#reset
It does not acknowledge the reset command, or the restart command.
Tried through call-manager-fallback, as described here:
http://www.cisco.com/c/en/us/td/docs/ios/12_2/12_2x/12_2xb/feature/guide/fallback.html#wp1078946
(config)#call-manager-fallback
(config-cm-fallback)#reset all
Reset-All: no active phones
All DNs in DOWN state
It says there are no active phones. How can a reset the 3 phones that are registered on this router?
05-19-2015 11:36 AM
It appears that the srst router does not see the phone as registered.
Another option is to locate the phone's switchport and do a shut and no shut on the port, to reset the phone remotely.
Locate phone with commands "show mac-address address xxxx.xxxx.xxxx" & "show cdp neighbor".
Hope this helps....
02-08-2019 04:45 AM
Hi Natalie,
I'm not expert to give advice, instead of reset you can use 'no voice register pool 10' and configure the pool again.
Please rate if you find this helpful.
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