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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Reset UCCX 9 Platform / OS Admin password

Hi Everyone,

We are trying to reset the OS admin/Platform password for UCCX Version: 9.0.2.10000-71 on a Sub.

Will appreciate any suggestions/methods which can be used - without having to reboot the cluster or the pub.

 

Thanks

3 REPLIES 3
VIP Advisor

Have you seen this? No reboot

Have you seen this? No reboot required.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/cli_ref/9_1_1/CUCM_BK_C6AE17AA_00_cucm-cli-reference-guide-91/CUCM_BK_C6AE17AA_00_cucm-cli-reference-guide-91_chapter_0110.html#CUCM_CL_SB2BA64F_00


Anthony Holloway

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Cisco Employee

Hi Mavinktul,This process

Hi Mavinktul,

This process should be the same as resetting the administrator password on the CUCM.

username: pwrecovery

password: pwreset

 

It will then check if you have physical access to the server/VM by asking you to load and remove a disc. Any disc/iso image can be used for this.

 

Thanks

 

Beginner

Hi,I am following the same

Hi,

I am following the same procedure and at the end got message "the password has been reset" but when i am going to login it still give same incorrect login error.Please help.

 

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