06-23-2011 04:17 AM - edited 03-16-2019 05:35 AM
Hello Team,
We are using a CUCM V7 Cluster. In RTMT I see around 2000 Calls InProgress on the Cluster, even
in the night or on weekends. The Number of external calls via gateways, the delta call attempts or the
delta completed calls is definitely less than 200, However we have some CTI-Ports for CTI Applications.
Can sb explain what exactly is included in this counter "Calls InProgress" and if this number is relevant
for the BHCA computation ?
Many thx
Alfred
06-27-2011 01:58 PM
Hi Team,
in the CUCM Services Guide I found the following explaination for the counter:
However, this would not explain, why I have so many more CallsInProgress than ActiveCalls.
Any comment appreciated
Alfred
06-30-2011 11:41 PM
After restarting the subscriber with the high counters the numbers were really low and match the actual real call activity situation. However, after some days the counter baselines again start to increase daily so I assume some sort of
"ccb leak" problem.I think I will investigate this with the TAC.
07-26-2011 07:52 PM
Have you found the answer from TAC? I'm having the same issue in 8.5 cluster. RTMT inProgress counter shows 25 calls, but I know there are no calls in the cluster and it never goes below this number.
07-03-2012 04:43 AM
Hi Alf and Roman,
Guys, have you managed to get anything back from Cisco on this issue? I am seeing the same behavior on CUCM 8.6.1a
Cheers,
Boris
03-10-2016 10:12 PM
Hi,
Has anyone got any solution for this?
I am also having this problem on CUCM 9.1.2.11900-12. I see 4 calls under Calls In Progress in RTMT and it never goes below this value. There are actually no calls in the cluster at the moment. I am also seeing the MTP usage as 8 on MTP_2 and 9 on MTP_3.
Regards,
Libin Benedict
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