Hello,We would like to configure the selective recording for 7937 phones for which we have configured the softkey template with the option "RECORD" when phone is in connected status,now issue is when call is connected softkey option on the phone screen is showing blank specifically for "RECORD" softkey all other softkeys like End,Transfer,Conference are showing and working fine.When I press the blank softkey call is getting recorded but when pressing again to stop its not stopping but continuing recording....This feature is working fine other models of phone.Automatic recording is also working fine for all models.
you might need the packet captures from the switchport to which 7937 is connected to see if the second softkey event to stop the recording is captured and sent to the correct destination. A similar capture from one of the IP phones that are actually working fine can be used to compare the recording start and stop events.
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