07-13-2016 07:25 AM - edited 03-17-2019 07:32 AM
Hi all,
Iam trying to set up self provisioning in my cluster. But I can not get registering my CTI Route Point. do you what is going on?. I did:
Device | ||||||||||||||||
CTI Route Point | ||||||||||||||||
Device Name: CTI_SelfProv | ||||||||||||||||
Description : CTI for Self Provisioning | ||||||||||||||||
Device Pool:none | ||||||||||||||||
Calling Search Space: z_autoregistered | ||||||||||||||||
Line | ||||||||||||||||
Directory Number : 1015 (colud be anyting free extension) | ||||||||||||||||
Route Partition: z_autoregistered | ||||||||||||||||
Description, Alerting Name, ASCII Alerting Name : Self Provision Phones | ||||||||||||||||
Application user | ||||||||||||||||
User ID : User_SelfProv | ||||||||||||||||
Password : 11111 | ||||||||||||||||
Controlled Devices : CTI_SelfProv | ||||||||||||||||
Groups : Standard CTI enable |
But my CTI RP show next status:
Registration: Unknown | |
IPv4 Address: None | |
Solved! Go to Solution.
07-14-2016 01:17 AM
what is exact CUCM version u are using ?
check for the bug:
|
07-14-2016 08:06 AM
Hi Oscar,
You are correct.
After I shared the bug, I called up one of my colleagues who has got CUCM cluster 10.5.1.10000-7 with Pub and Sub to find the resolution as per bug but could not find "Self provisioning IVR " under Subscriber.
I suggest opening TAC case and share the resolution.
thanks for ratings.
regds,
aman
07-13-2016 07:42 AM
Have you selected that ctl route point under IVR settings of self provisioning (user management -> self-provisioning) ?
Suresh
07-13-2016 08:08 AM
Yes I did it a couple of times. also I re-restarted manually the service on publisher. but still not registered. check picture atached. Usually CTI Route point is registered from outside component like Unity Connection, CCx, etc. on this self provisioninng whom do this?.
FYI. We have implemented "publisher server" (this have service self provisioning enabled, and with "start" status) and "cti server" (all my cti route point are registered on this server.).
07-13-2016 08:12 AM
check for the Role and permissions under UserId [user_selfprov] which u have cerated.
Standard CCM End User
Standard CTI Allow Control of All Devices
Standard CTI Enabled
http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/118910-technote-cucm-00.html
regds,
aman
07-13-2016 08:25 AM
as far as i understand only Standard CTI Enabled is required. any way i add it the others. but still not registering. Usually CTI Route point is registered from outside component like Unity Connection, CCx, etc. on this self provisioninng whom do this?.
07-13-2016 08:30 AM
Self provisioning application do take care of it itself.
Suresh
07-13-2016 08:43 AM
Can u reset the CTI route point ?
also, check for Self provisioning IVR service under serviceability?
regds,
aman
07-13-2016 09:06 AM
I've reset the CTI Route point but still not registering status. I also restart the Self provisioning IVR service (this the 3rd time i did it). Be aware "Self provisioning IVR service" is not in same virtual server than CTI server.
FYI. We have implemented "publisher server" (this have service self provisioning enabled, and with "start" status, is mean up) and "cti server" (all my cti route point are currenlty registered on this server and up).
07-13-2016 10:18 AM
this means u have two servers: one which has Self -provisioning enabled and CTI Manager: Not running while the second server has Self-Provisioning as "Not running" but CTI Manager "Running".
can try activating "Self -provisioning " on server which has CTI route points already registered?
regds,
aman
07-14-2016 12:10 AM
Yes you right, I have two virtual machines (on reality we have Two TFTP servers, two CTI Managers, Two Call Managers, One Publisher).
On machine "CTI Manager server" dosen't exist "Self -provisioning " service. check picture. only exist on publisher.
07-14-2016 12:43 AM
Surprisingly,"Self provisioning IVR " is not appearing under CTI services.
Is it appearing under other services in cluster?
regds,
aman
07-14-2016 01:05 AM
07-14-2016 01:17 AM
what is exact CUCM version u are using ?
check for the bug:
|
07-14-2016 07:36 AM
Our Cluster version is. System version: 10.5.2.13900-12.
"Self provisioning IVR " dosent exist in any location into subscriber.
CSCun67427 said exactly what i have. but i canot find : "Go to CM admin- system- service parameter- select subscriber- Self Provisioning IVR service". i've check it on publisher also but with same result, not find "Self Provisioning IVR service" into service parameter. So there isnt work around to solve this bug?.
So just for understand. "Cisco CTI manager" service and "Self provisioning IVR" service must be enabled/started on same virtual machine?.
07-14-2016 08:06 AM
Hi Oscar,
You are correct.
After I shared the bug, I called up one of my colleagues who has got CUCM cluster 10.5.1.10000-7 with Pub and Sub to find the resolution as per bug but could not find "Self provisioning IVR " under Subscriber.
I suggest opening TAC case and share the resolution.
thanks for ratings.
regds,
aman
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