Several phone firmware fail to install on CUCM11

[csrlima]

Hi,

When i try to install several firmware for several phones , i have always the same message error :

Download Status Warning Error encountered: The selected file is not valid. Please ensure that the COP/ISO file is intended for this release. MD5 Hash Value: f5:72:02:62:08:1f:db:f5:aa:c9:ef:81:5c:e5:be:3a

My CUCM version is : 11.0.1.21900-10

Some files with some error :

cmterm-7911_7906-sccp.8-5-2.cop.sgn
cmterm-7941_7961-sccp.8-5-2.cop.sgn
cmterm-7940-7960-sccp.8-1-1.cop.sgn
cmterm-7941_7961-sccp.8-5-2.cop.sgn
ciscocm.version3-keys.cop.sgn

even when try to install ciscocm.version3-keys.cop.sgn i got the some error.

I find out another post with almost some problem but with another version of cucm  , but dont help me: 

https://supportforums.cisco.com/discussion/12514136/cisco-8945-firmware-upgrade-failire-942sr1

Can Someone help me ?

Best Regards

[Suresh Hudda]

Have you verified the MD5 hash value ?

What is the current firmware on e.g. 7941 phones ?

Suresh

[Deepak Rawat · Accepted solution]

https://tools.cisco.com/bugsearch/bug/CSCuv73972/?reffering_site=dumpcr

Do below:

Download the complete ZIP folder for the required phones and then unzip the same

Login to OS administration GUI of the CUCM and Navigate :: Software Upgrades >> TFTP File Management.

Click on upload files and upload all the unzipped files (one-by-one) in the directory. Use Directory as "/"

Restart the TFTP service

Note: Perform the above steps for all the CM/TFTP servers

Check below thread for more details, you are exactly facing the same issue:

https://supportforums.cisco.com/discussion/12929151/cucm-110-cannot-upload-firmware-error-encountered-md5-issue

Regards

Deepak

[csrlima]

Hi , i already did Deepak Rawat suggestion for 7960 and its working , i will test the rest but seems right procedure for this.

The only differenceis that firmware dont go to phone defaults (could be an advantage as well).

Thanks Deepak Rawat

Regards

[Deepak Rawat]

Glad that it worked and thanks for updating the forum with Correct Answer.Yes it will not go to the phone defaults but you will need to specify the load at the phone level or change it manually at the Device Default page. However, if you install a Device Pack then the new load goes in the the default device loads.

Regards

Deepak

[csrlima]

Ok , understood . Thank you again.

[Suresh Hudda]

Didn't know about this bug till now, good to know.