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SIP IP phones 7911g cannot load ntp settings

oleg.syrbu1
Level 1
Level 1
Hi, We have ip phones cisco 7911g. All of them work in the sip mode, they have the same provisioning server(Broadsoft) the same provisioning template. All of them have SIP11.8-5-4S firmware version. The issue is that some of them cannot load or accept ntp settings from the config file. I noticed that the problem phones have different boot load ID (tnp11.3-0-1-23.bin) instead of the well working tnp11.3-0-1-31.bin. The phones with tnp11.3-0-1-31.bin put ntp settings in /tmp/tnp_ntp.conf. If I use debug ntp in the phones with tnp11.3-0-1-23.bin they answer: "NTP: Failed to open config file '/usr/local/etc/ntp.conf': No such file or directory" If to add this file with servers manually then the ntp starts working. Can it be connected with boot load id and if yes, then maybe there is a solution to update it?
2 Replies 2

Leo Laohoo
Hall of Fame
Hall of Fame

This isn't Cisco-based call manager system, isn't it?

No, it isn't.