SIP Phones on CME only sending one dialed digit?

[Tyson Villeneuve]

Hi all. We have a CME running on a 2951 with Version 15.3(3)M4. We have a few 8831 phones registered using SIP that are unable to make calls. Here's what we have for the phone config:

voice register pool-type  8831
 description Cisco SIP Phone 8831.
 reference-pooltype 6921
!
voice register global
 mode  cme
 source-address 10.64.150.2 port 5060
 max-dn 10
 max-pool 10
 load 8831 sip8831.9-3-3-5.loads
 authenticate realm cisco.com
 create profile sync 0408409877153759

voice register dn  3
 number 10202
 allow watch
 name Conference Room 3
 shared-line
 label The Ballroom

 lpcor type local
 busy-trigger-per-button 1
 id mac AC44.F211.AC07
 type 8831
 number 1 dn 3
 dtmf-relay sip-kpml
 codec g711ulaw

And here's what I see when I dial another five digit internal number, for example 10015. I'm dialing en-bloc:

Calling Number=sip:10202@10.64.150.2,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
   Called Number=sip:1@10.64.150.2;user=phone(TON=Unknown, NPI=Unknown)

Any idea why it's only sending one digit?

Thanks

[Amine Nouasri]

Can you post your CME config?

[Tyson Villeneuve]

Attached

[Tyson Villeneuve]

Any idea, from the config?

[d.haeni]

Recently I came across the same issue with a 29xx on 15.4(3)M1 and 78xx phones.

Solution was to add a dialplan. From what I recall, alternatively, a Dialplan .xml file can be made available on the TFTP Server that is then requested from the phones (check the CME Admin Guide for details)

HTH
/David

voice register dialplan 1

type 7940-7960-others

pattern 1 <pattern1>

pattern 2 <pattern2>

!

voice register pool 1

id mac 6899.CD84.8CFA

type 7841

[snip]

dialplan 1

[sicherr12]

old thread however I combed through here trying to solve this problem so I am updating with a solution:

https://supportforums.cisco.com/t5/ip-telephony/8831-on-srst-only-sending-one-dialed-digit/td-p/2793771 

View thread above.  no digit collect kpml does the trick however very important after making any change to SIP voice register pool X go to voice register global and do no create profile and create profile which is similar to create cnf files under telephony-service.  After this is done the SIP config files will be recreated and then you reset the phone under the voice register pool 1 or otherwise so that it will reregister and pickup the changes.