How do you have your SIP Trunk and Profile configured?
Configuration Steps | Related Procedures and Topics | |
|---|---|---|
Step 1 | Turn on IP phone BIB to allow monitoring or recording. | Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide |
Step 2 | Add user for monitoring or recording application. | Application User Configuration, Cisco Unified Communications Manager Administration Guide |
Step 3 | Add user to groups that allow monitoring and recording. | Application User Configuration, Cisco Unified Communications Manager Administration Guide User Group Configuration, Cisco Unified Communications Manager Administration Guide |
Step 4 | Optional. Configure tones for monitoring or recording. | Service Parameter Configuration, Cisco Unified Communications Manager Administration Guide |
Step 5 | Configure DN for a monitoring calling search space. | Directory Number Configuration, Cisco Unified Communications Manager Administration Guide |
Step 6 | Enable recording for a line appearance. | Directory Number Configuration, Cisco Unified Communications Manager Administration Guide |
Step 7 | Create a recording profile. | Recording Profile Configuration, Cisco Unified Communications Manager Administration Guide |
Step 8 | Optional. Create a SIP profile for recording. | SIP Profile Configuration, Cisco Unified Communications Manager Administration Guide |
Step 9 | Create a SIP trunk that points to the recorder. | Trunk Configuration, Cisco Unified Communications Manager Administration Guide |
Step 10 | Create a route pattern for the recorder. | Route Pattern Configuration, Cisco Unified Communications Manager Administration Guide |
Step 11 | Configure recorder redundancy. | Trunk Configuration, Cisco Unified Communications Manager Administration Guide |
Devices That Support Call Monitoring and Call Recording
This section lists and describes the various devices that support call monitoring and call recording.
Agent Devices
Agent devices must be able to mix media for monitoring and to fork media for recording.
The list of devices that support the monitoring and recording features varies per version and device pack.
Use the Cisco Unified Reporting application to generate a complete list of devices that support monitoring and recording for a particular release and device pack. To do so, follow these steps:
1. 
Start Cisco Unified Reporting by using any of the methods that follow.
The system uses the Cisco Tomcat service to authenticate users before allowing access to the web application. You can access the application
–by choosing Cisco Unified Reporting in the Navigation menu in Cisco Unified Communications Manager Administration and clicking Go.
–by choosing File > Cisco Unified Reporting at the Cisco Unified Real Time Monitoring Tool (RTMT) menu.
–by entering https://
2. Click System Reports in the navigation bar.
3. In the list of reports that displays in the left column, click the Unified CM Phone Feature List option.
4. Click the Generate a new report link to generate a new report, or click the Unified CM Phone Feature List link if a report already exists.
5. To generate a report of all devices that support monitoring, choose these settings from the respective drop-down list boxes and click the Submit button:
Product: All
Feature: Monitor
The List Features pane displays a list of all devices that support the monitoring feature. You can click on the Up and Down arrows next to the column headers (Product or Protocol) to sort the list.
6. To generate a report of all devices that support recording, choose these settings from the respective drop-down list boxes and click the Submit button:
Product: All
Feature: Record
The List Features pane displays a list of all devices that support the recording feature. You can click on the Up and Down arrows next to the column headers (Product or Protocol) to sort the list.
For additional information about the Cisco Unified Reporting application, see the Cisco Unified Reporting Administration Guide, which you can find at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.
Supervisor Devices
Supervisor devices must be able to receive one-way media.
Recorders
Recorders must interface with Cisco Unified Communications Manager SIP trunk to receive recording calls.
Nice/Witness Recorders have been tested; Verint and other third-party vendors manufacture suitable recorders.
HTH
Regards,
Yosh
