SIP Phones register but cant make calls to each other

[nitesz010]

Am I missing something in the following configs? The phones are able to register but cant make calls to each other? Is there anything I need to add to the config to be able to make calls?

Current configuration : 8173 bytes
!
! Last configuration change at 20:35:57 UTC Tue Feb 2 2016 by wachter
!
version 15.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname KCC-CUCME-2921
!
boot-start-marker
boot-end-marker
!
!
! card type command needed for slot/vwic-slot 0/0
logging buffered 51200 warnings
enable secret 5 $1$fner$un2VRxsPt6gy418Fm/tHz.
!
no aaa new-model
!
!
!
!
!
!
!
!
!
!
!
!
ip dhcp pool VOICE
 network 192.168.2.0 255.255.255.0
 dns-server 4.4.4.4 8.8.8.8
 default-router 192.168.2.1
 option 150 ip 192.168.2.1
 lease infinite
!
!
!
ip domain name kccoring.local
ip cef
no ipv6 cef
multilink bundle-name authenticated
!
!
!
!
!
!
cts logging verbose
!
crypto pki trustpoint TP-self-signed-1027156387
 enrollment selfsigned
 subject-name cn=IOS-Self-Signed-Certificate-1027156387
 revocation-check none
 rsakeypair TP-self-signed-1027156387
!
voice-card 0
!
!
!
voice service voip
 ip address trusted list
  ipv4 192.168.0.0 255.255.0.0
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 sip
  bind control source-interface GigabitEthernet0/0.20
  bind media source-interface GigabitEthernet0/0.20
  registrar server expires max 600 min 60
!
voice class codec 1
 codec preference 1 g729r8
 codec preference 2 g711ulaw
 codec preference 3 ilbc
!
!
!
!
voice register global
 mode  cme
 source-address 192.168.2.1 port 5060
 max-dn 25
 max-pool 25
 timezone 8
 tftp-path flash:
 create profile sync 0042525408078253
!
interface GigabitEthernet0/0.20
 encapsulation dot1Q 20
 ip address 192.168.2.1 255.255.255.0
!
interface ISM0/0
 ip unnumbered GigabitEthernet0/0.20
 ip virtual-reassembly in
 service-module fail-open
 service-module ip address 192.168.2.5 255.255.255.0
 service-module ip default-gateway 192.168.2.1
!
interface GigabitEthernet0/1
 no ip address
 shutdown
 duplex auto
 speed auto
!
interface ISM0/1
 no ip address
!
interface Vlan1
 no ip address
!
ip forward-protocol nd
!
ip http server
ip http access-class 23
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
!
ip route 192.168.2.5 255.255.255.255 ISM0/0
!
!
!
tftp-server flash:kern2.78xx.11-0-1-11.sbn
tftp-server flash:kern78xx.11-0-1-11.sbn
tftp-server flash:rootfs2.78xx.11-0-1-11.sbn
tftp-server flash:rootfs78xx.11-0-1-11.sbn
tftp-server flash:sboot2.78xx.11-0-1-11.sbn
tftp-server flash:sboot78xx.11-0-1-11.sbn
tftp-server flash:sip78xx.11-0-1-11.loads
tftp-server flash:its
tftp-server flash:copstart.sh
tftp-server flash:load36213.txt
tftp-server flash:load621.txt
tftp-server flash:load622.txt
tftp-server flash:load623.txt
access-list 23 permit 10.10.10.0 0.0.0.127
!
control-plane
!
!
voice-port 0/1/0
!
voice-port 0/1/1
!
voice-port 0/1/2
!
voice-port 0/1/3
 !
 !
 !
 !
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default

[Rajan]

What is the exact behavior when you try to make between internal extensions ? Could you also provide "debug ccsip messages" for one failed call along with call details to check.

Thanks,

Rajan

[nitesz010]

Hello Rajan,

Here is the outcome of "debug ccsip messages".

Received:
INVITE sip:7@192.168.2.1;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.2.19:5060;branch=z9hG4bK29321227
From: "7151" <sip:7151@192.168.2.1>;tag=f0b2e57888a8008437dbbe0b-70ddaadf
To: <sip:7@192.168.2.1>
Call-ID: f0b2e578-88a80011-1aa37d8a-173b6768@192.168.2.19
Max-Forwards: 70
Session-ID: 5bb5557000105000a000f0b2e57888a8;remote=00000000000000000000000000000000
Date: Wed, 03 Feb 2016 15:08:39 GMT
CSeq: 101 INVITE
User-Agent: Cisco-CP7841/11.0.1
Contact: <sip:52CDEFDC-17F7@192.168.2.19:5060;transport=udp>;+u.sip!devicename.ccm.cisco.com="SEPF0B2E57888A8"
Expires: 180
Accept: application/sdp
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Remote-Party-ID: "7151" <sip:7151@192.168.2.1>;party=calling;id-type=subscriber;privacy=off;screen=yes
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Allow-Events: kpml,dialog
Content-Length: 349
Content-Type: application/sdp
Content-Disposition: session;handling=optional

v=0
o=Cisco-SIPUA 26241 0 IN IP4 192.168.2.19
s=SIP Call
b=AS:4064
t=0 0
m=audio 31510 RTP/AVP 0 8 116 18 101
c=IN IP4 192.168.2.19
b=TIAS:64000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:116 iLBC/8000
a=fmtp:116 mode=20
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv

*Feb  3 15:08:39.149: //1122/D6EBBB118539/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.2.19:5060;branch=z9hG4bK29321227
From: "7151" <sip:7151@192.168.2.1>;tag=f0b2e57888a8008437dbbe0b-70ddaadf
To: <sip:7@192.168.2.1>
Date: Wed, 03 Feb 2016 15:08:39 GMT
Call-ID: f0b2e578-88a80011-1aa37d8a-173b6768@192.168.2.19
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.4.3.M3
Content-Length: 0


*Feb  3 15:08:39.197: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
NOTIFY sip:7@192.168.2.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.2.19:5060;branch=z9hG4bK62c71a55
To: <sip:7@192.168.2.1>;tag=713FF158-19AD
From: <sip:7151@192.168.2.19>;tag=f0b2e57888a80085357a1cc5-2f0948d0
Call-ID: D6ECF361-C9BE11E5-853EB5E4-44427891@192.168.2.1
Session-ID: 8fa3e36800105000a000f0b2e57888a8;remote=00000000000000000000000000000000
Date: Wed, 03 Feb 2016 15:08:39 GMT
CSeq: 1000 NOTIFY
Event: kpml
Subscription-State: active; expires=7200
Max-Forwards: 70
Contact: <sip:52CDEFDC-17F7@192.168.2.19:5060;transport=udp>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 0


*Feb  3 15:08:39.329: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
NOTIFY sip:7@192.168.2.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.2.19:5060;branch=z9hG4bK2a289f0f
To: <sip:7@192.168.2.1>;tag=713FF158-19AD
From: <sip:7151@192.168.2.19>;tag=f0b2e57888a80085357a1cc5-2f0948d0
Call-ID: D6ECF361-C9BE11E5-853EB5E4-44427891@192.168.2.1
Session-ID: 8fa3e36800105000a000f0b2e57888a8;remote=00000000000000000000000000000000
Date: Wed, 03 Feb 2016 15:08:39 GMT
CSeq: 1001 NOTIFY
Event: kpml
Subscription-State: active; expires=7200
Max-Forwards: 70
Contact: <sip:52CDEFDC-17F7@192.168.2.19:5060;transport=udp>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 205
Content-Type: application/kpml-response+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<kpml-response xmlns="urn:ietf:params:xml:ns:kpml-response" version="1.0" code="200" text="OK" suppressed="false" forced_flush="false" digits="1" tag="Backspace OK"/>
*Feb  3 15:08:39.509: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
NOTIFY sip:7@192.168.2.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.2.19:5060;branch=z9hG4bK50b44c32
To: <sip:7@192.168.2.1>;tag=713FF158-19AD
From: <sip:7151@192.168.2.19>;tag=f0b2e57888a80085357a1cc5-2f0948d0
Call-ID: D6ECF361-C9BE11E5-853EB5E4-44427891@192.168.2.1
Session-ID: 8fa3e36800105000a000f0b2e57888a8;remote=00000000000000000000000000000000
Date: Wed, 03 Feb 2016 15:08:39 GMT
CSeq: 1002 NOTIFY
Event: kpml
Subscription-State: active; expires=7200
Max-Forwards: 70
Contact: <sip:52CDEFDC-17F7@192.168.2.19:5060;transport=udp>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 205
Content-Type: application/kpml-response+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<kpml-response xmlns="urn:ietf:params:xml:ns:kpml-response" version="1.0" code="200" text="OK" suppressed="false" forced_flush="false" digits="4" tag="Backspace OK"/>
*Feb  3 15:08:39.705: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
NOTIFY sip:7@192.168.2.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.2.19:5060;branch=z9hG4bK2d4f0ace
To: <sip:7@192.168.2.1>;tag=713FF158-19AD
From: <sip:7151@192.168.2.19>;tag=f0b2e57888a80085357a1cc5-2f0948d0
Call-ID: D6ECF361-C9BE11E5-853EB5E4-44427891@192.168.2.1
Session-ID: 8fa3e36800105000a000f0b2e57888a8;remote=00000000000000000000000000000000
Date: Wed, 03 Feb 2016 15:08:39 GMT
CSeq: 1003 NOTIFY
Event: kpml
Subscription-State: active; expires=7200
Max-Forwards: 70
Contact: <sip:52CDEFDC-17F7@192.168.2.19:5060;transport=udp>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 205
Content-Type: application/kpml-response+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<kpml-response xmlns="urn:ietf:params:xml:ns:kpml-response" version="1.0" code="200" text="OK" suppressed="false" forced_flush="false" digits="7" tag="Backspace OK"/>
*Feb  3 15:08:39.713: //1122/D6EBBB118539/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/UDP 192.168.2.19:5060;branch=z9hG4bK29321227
From: "7151" <sip:7151@192.168.2.1>;tag=f0b2e57888a8008437dbbe0b-70ddaadf
To: <sip:7@192.168.2.1>;tag=713FF38C-A2E
Date: Wed, 03 Feb 2016 15:08:39 GMT
Call-ID: f0b2e578-88a80011-1aa37d8a-173b6768@192.168.2.19
CSeq: 101 INVITE
Allow-Events: telephone-event
Warning: 399 192.168.2.1 "Transcoder Not Configured"
Server: Cisco-SIPGateway/IOS-15.4.3.M3
Reason: Q.850;cause=47
Content-Length: 0


*Feb  3 15:08:39.737: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:7@192.168.2.1;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.2.19:5060;branch=z9hG4bK29321227
From: "7151" <sip:7151@192.168.2.1>;tag=f0b2e57888a8008437dbbe0b-70ddaadf
To: <sip:7@192.168.2.1>;tag=713FF38C-A2E
Call-ID: f0b2e578-88a80011-1aa37d8a-173b6768@192.168.2.19
Session-ID: 5bb5557000105000a000f0b2e57888a8;remote=00000000000000000000000000000000
Max-Forwards: 70
Date: Wed, 03 Feb 2016 15:08:40 GMT
CSeq: 101 ACK
Content-Length: 0


*Feb  3 15:08:39.757: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
NOTIFY sip:7@192.168.2.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.2.19:5060;branch=z9hG4bK0420d32a
To: <sip:7@192.168.2.1>;tag=713FF158-19AD
From: <sip:7151@192.168.2.19>;tag=f0b2e57888a80085357a1cc5-2f0948d0
Call-ID: D6ECF361-C9BE11E5-853EB5E4-44427891@192.168.2.1
Session-ID: 8fa3e36800105000a000f0b2e57888a8;remote=00000000000000000000000000000000
Date: Wed, 03 Feb 2016 15:08:40 GMT
CSeq: 1004 NOTIFY
Event: kpml
Subscription-State: terminated; reason=timeout
Max-Forwards: 70
Contact: <sip:52CDEFDC-17F7@192.168.2.19:5060;transport=udp>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 218
Content-Type: application/kpml-response+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<kpml-response xmlns="urn:ietf:params:xml:ns:kpml-response" version="1.0" code="487" text="Subscription Exp" suppressed="false" forced_flush="false" digits="" tag="Backspace OK"/>

[Nadeem Ahmed · Accepted solution]

go to respective voice register pool <X> and configure 'no digit collect kpml

example

voice register pool 1

no digit collect kpml

codec g711u

reset

then go to voice register global and perform no create profile and create profile

Br,

Nadeem Ahmed

Please rate all useful post.

[nitesz010]

Thanks Nadeem. That worked.

[uthth1971]

Hi Nadeem,

I have the same issue with Cisco 8861 model SIP Phones.

I try to do your solution, it is not allow me to issue with this command

abc(config-register-global)#no profile
                                     ^
% Invalid input detected at '^' marker.

I am still have not over come this issue, any help would be much appreciated ?

Received:
SIP/2.0 200 OK

Via: SIP/2.0/UDP 10.168.17.67:5060;branch=z9hG4bK7E1089

From: <sip:10.168.17.67>;tag=26446B28-247D

To: <sip:+012803003511@10.172.151.55>;tag=40a6e8b0730e004842a384ef-1e0a58d9

Call-ID: D736D36B-FA0E11E5-A193F1E8-7004A6EB@10.168.17.67

Session-ID: 79d47c5f00105000a00040a6e8b0730e;remote=00000000000000000000000000000000

Date: Tue, 05 Apr 2016 02:42:15 GMT

CSeq: 101 REFER

Server: Cisco-CP8861/11.0.1

Contact: <sip:53fdd314-0801-2b69-5e68-ad67c4397945@10.172.151.55:5060;transport=udp>

Content-Length: 0

[nitesz010]

Its

#voice register global

#no create profile

#create profile

You are doing #no profile only and getting error.

[uthth1971]

sorry for the confusion, it was my typo...... I don't have the option ???

RB3003AC1(config-register-global)#no create profile
                                      ^
% Invalid input detected at '^' marker.

RB3003AC1(config-register-global)#no c?
call-forward 

RB3003AC1(config-register-global)#no c

[Nadeem Ahmed]

Can you please provide me the show run and show version from your router

[uthth1971]

Nadeem

Sorry for the delay, Cisco accepted as it is a Firmware issue with 8861 version 11.0
They are in the process for fixing it

Thanks

[Nadeem Ahmed]

Have  you opened any TAC case?