Hi Carl Ratcliffe, when you

Carl Ratcliffe · ‎03-21-2015

Hi Support Community

Im hoping someone can shed some light as to the output of show sip-ua calls. We are troubleshooting some voice quality we have had reported on the SIP trunk. When we do a show sip-ua calls when there are no calls active on the gateway we still see multiple entries like the below, the calling and called number are blank but the source is the CUBE loopback IP from were this output was taken and the destination is the CUCM servers. defined in the dial-peers.

Sometimes we just see 1 entry, sometimes 2 , sometimes 3 etc etc and they seem to come and go so im wondering if the CUBE is doing some sort of test to the CUCM servers ?

Call 5
SIP Call ID                : 96861780-50d13eb4-103935-682c14ac@172.20.44.104
   State of the call       : SIP_STATE_OPTIONS_WAIT (27)
   Substate of the call    : SUBSTATE_NONE (0)
   Calling Number          :
   Called Number           :
   Called URI              :
   Bit Flags               : 0x40000C 0x10000104 0x10
   CC Call ID              : 107
   Source IP Address (Sig ): <ip address>
   Destn SIP Req Addr:Port : [<ip address>]:0
   Destn SIP Resp Addr:Port: [<ip address>]:5060
   Destination Name        : <ip address>
   Number of Media Streams : 1
   Number of Active Streams: 0
   RTP Fork Object         : 0x0
   Media Mode              : flow-through
   Media Stream 1
     State of the stream      : STREAM_IDLE
     Stream Call ID           : -1
     Stream Type              : voice+dtmf (1)
     Stream Media Addr Type   : 1
     Negotiated Codec         : No Codec    (0 bytes)
     Codec Payload Type       : 255 (None)
     Negotiated Dtmf-relay    : inband-voice
     Dtmf-relay Payload Type : 0
     QoS ID                   : -1
     Local QoS Strength       : BestEffort
     Negotiated QoS Strength : BestEffort
     Negotiated QoS Direction : None
     Local QoS Status         : None
     Media Source IP Addr:Port: [<ip address>]:0

Thanks, Carl Ratcliffe

Preston-Lancashire-England

Marcelo Morais · ‎03-21-2015

Hi Carl Ratcliffe,

what is the result of the following command:

show call active voice compact

Regards.

Carl Ratcliffe · ‎03-22-2015

Hi Marcelo

Thanks for your response. I have input the command but the output is blank but at the same time the entries in the show sip-ua calls still exist.

Thanks, Carl Ratcliffe

Preston-Lancashire-England

Marcelo Morais · ‎03-22-2015

Hi Carl Ratcliffe,

when you enter the 'show sip-ua' command is there any info about 'Options-Ping'?

What kind of devices are the Source (172.20.44.104) and Destination? IP Phones, CUCM, ...?

Regards.

Carl Ratcliffe · ‎03-23-2015

Hi Marcello

The only details about options ping are as follows - Options-Ping ENABLED:NO ACTIVE:NO

The source is always the CUBE and the destination is always CUCM servers ( x 5 different servers )

You maybe onto something about the options though as although I cant see anything in the show sip-ua calls I was using debug ccsip messages and I caught the call flow for the call I was looking at but I also caught a message to a CUCM server which might be related to the show sip-ua calls except this time the from is the CUCM server and the To is the CUBE

Received:

OPTIONS sip:172.22.168.252:5060 SIP/2.0

Via: SIP/2.0/UDP 172.21.44.100:5060;branch=z9hG4bKd1eb2c7669fdf8

From: <sip:172.21.44.100>;tag=1414087781

To: <sip:172.22.168.252>

Date: Mon, 23 Mar 2015 12:22:12 GMT

Call-ID: 3a5df780-51010574-588f18-642c15ac@172.21.44.100

User-Agent: Cisco-CUCM8.6

CSeq: 101 OPTIONS

Contact: <sip:172.21.44.100:5060>

Max-Forwards: 0

Content-Length: 0

Thanks, Carl Ratcliffe

Preston-Lancashire-England

Marcelo Morais · ‎03-24-2015

Hi Carl Ratcliffe,

use the following commands:

show sip-ua call brief
show sip-ua status
show sip-ua connections udp detail

Take a look at this link CSCtu06894.

Regards.

Carl Ratcliffe · ‎03-25-2015

Hi Marcello

Please see output below. I have had a read of the bug but don't believe we are hitting that :

show sip-ua calls brief
Load for five secs: 3%/0%; one minute: 1%; five minutes: 1%
Time source is hardware calendar, *10:47:43.842 EDT Wed Mar 25 2015
Total SIP call legs:3, User Agent Client:0, User Agent Server:3
SIP UAC CALL INFO
Number of SIP User Agent Client(UAC) calls: 0

SIP UAS CALL INFO
No. CallId    Calling#       Called#        RmtSignalIP                                  RmtMediaIP
     dstCallId SIPState       SIPSubState
========================================================================================================================================
1    32448                    N/A**          xxx.xxx.xxx.xxx                                0.0.0.0
     0         SIP_STATE_OPTIOSUBSTATE_NONE

** Called Party could be a URI w/o user portion.Please check 'calledURI' in 'show sip-ua calls' cmd output

2 32447 N/A** xxx.xxx.xxx.xxx 0.0.0.0
0 SIP_STATE_OPTIOSUBSTATE_NONE

** Called Party could be a URI w/o user portion.Please check 'calledURI' in 'show sip-ua calls' cmd output

3 32446 N/A** xxx.xxx.xxx.xxx 0.0.0.0
0 SIP_STATE_OPTIOSUBSTATE_NONE

** Called Party could be a URI w/o user portion.Please check 'calledURI' in 'show sip-ua calls' cmd output

Number of SIP User Agent Server(UAS) calls: 3

------------------------------------------------------------------------------------------------------------------------------

show sip-ua status
Load for five secs: 1%/0%; one minute: 1%; five minutes: 1%
Time source is hardware calendar, *10:48:09.274 EDT Wed Mar 25 2015

SIP User Agent Status
SIP User Agent for UDP : ENABLED
SIP User Agent for TCP : ENABLED

SIP User Agent for TLS over TCP : ENABLED
SIP User Agent bind status(signaling): ENABLED xxx.xxx.xxx.xxx
SIP User Agent bind status(media): ENABLED xxx.xxx.xxx.xxx
SIP early-media for 180 responses with SDP: ENABLED
SIP max-forwards : 70
SIP DNS SRV version: 2 (rfc 2782)
NAT Settings for the SIP-UA
Role in SDP: NONE
Check media source packets: DISABLED
Maximum duration for a telephone-event in NOTIFYs: 2000 ms
SIP support for ISDN SUSPEND/RESUME: ENABLED
Redirection (3xx) message handling: ENABLED
Reason Header will override Response/Request Codes: DISABLED
Out-of-dialog Refer: DISABLED
Presence support is DISABLED
protocol mode is ipv4

SDP application configuration:
Version line (v=) required
Owner line (o=) required
Timespec line (t=) required
Media supported: audio video image
Network types supported: IN
Address types supported: IP4 IP6
Transport types supported: RTP/AVP udptl
Extra fmtp params supported: none
Application specified attributes supported: none

-------------------------------------------------------------------------------------------
show sip-ua connections udp detail
Load for five secs: 1%/0%; one minute: 1%; five minutes: 1%
Time source is hardware calendar, *10:48:25.474 EDT Wed Mar 25 2015

Total active connections      : 6
No. of send failures          : 1
No. of remote closures        : 0
No. of conn. failures         : 0
No. of inactive conn. ageouts : 1

---------Printing Detailed Connection Report---------
Note:
** Tuples with no matching socket entry
    - Do 'clear sip <tcp[tls]/udp> conn t ipv4:<addr>:<port>'
      to overcome this error condition
++ Tuples with mismatched address/port entry
    - Do 'clear sip <tcp[tls]/udp> conn t ipv4:<addr>:<port> id <connid>'
      to overcome this error condition

Remote-Agent:xxx.xxx.xxx.xxx , Connections-Count:1
Remote-Port Conn-Id Conn-State WriteQ-Size Local-Address
=========== ======= =========== =========== ===========
5060 8 Established 0 xxx.xxx.xxx.xxx

Remote-Agent:xxx.xxx.xxx.xxx , Connections-Count:1
Remote-Port Conn-Id Conn-State WriteQ-Size Local-Address
=========== ======= =========== =========== ===========
5060 7 Established 0 xxx.xxx.xxx.xxx

Remote-Agent:xxx.xxx.xxx.xxx , Connections-Count:1
Remote-Port Conn-Id Conn-State WriteQ-Size Local-Address
=========== ======= =========== =========== ===========
5060 9 Established 0 xxx.xxx.xxx.xxx

Remote-Agent:xxx.xxx.xxx.xxx , Connections-Count:1
Remote-Port Conn-Id Conn-State WriteQ-Size Local-Address
=========== ======= =========== =========== ===========
5060 4 Established 0 xxx.xxx.xxx.xxx

Remote-Agent:xxx.xxx.xxx.xxx , Connections-Count:1
Remote-Port Conn-Id Conn-State WriteQ-Size Local-Address
=========== ======= =========== =========== ===========
5060 5 Established 0 xxx.xxx.xxx.xxx

Remote-Agent:xxx.xxx.xxx.xxx , Connections-Count:1
Remote-Port Conn-Id Conn-State WriteQ-Size Local-Address
=========== ======= =========== =========== ===========
5060 6 Established 0 xxx.xxx.xxx.xxx

-------------- SIP Transport Layer Listen Sockets ---------------
Conn-Id               Local-Address
===========    =============================
   3            [xxx.xxx.xxx.xxx ]:5060:

Thanks, Carl Ratcliffe

Preston-Lancashire-England

kevbo · ‎07-18-2018

Hi Carl, Did you get to this issue resolved? I have something very similar on an ISR4331 CUBE.

Cheers Kev

SIP Trunk - show sip-ua calls