Wonder if anyone else has encountered issues with 8821 phones dropping calls when an active call is put on hold. Sometimes the fault can only be replicated when the call is put on hold and retrieved multiple times.
Wonder if any of your fine folks could help me out with a UCCX 11.6 / Finesse / CUCM 11.5 issue.
We have 100+ agents on a new CCX deployment, 3 of those agents get Finesse error,
when they first login ...
Could someone please assist with the query below?
I am setting up CUBE media forking for call recording.
I have configured the following and it works fine.
#dial-peer hunt 0
#media profile recorder 100
I am interested to know if anyone else has come across the issue below,We have a group of 8841 UDPs and 7962 UDPs configured with 2 lines.Line 1 = User DNLine 2 = Helpdesk DN. When a call arrives at the Helpdesk DN and a 8841 EM user picks up the ...
I have had to do this a few times recently, I put this together to remind me how to do it so I thought I would share.
A user attribute is changed in AD, for example a user moves site and requires a new Directory Number. After the...