Sip Trunk Transfer Issues

[daleshew517]

Hi,

I'm have an issue with transferring calls to a specific SIP trunk in our call manager.  Anytime a CP-88XX telephone tries to transfer a call from inside or outside to this one SIP trunk, the call gets stuck at the 88XX phone like it is on hold but it can't be retrieved.  However, the call can be sent over to the SIP trunk by using the Conference button.  SCCP phones and PC Jabber accounts work fine.

Thanks

Dale Shew  

[b.winter]

And what troubleshooting have you done?
Have you checked the call logs?
Have you compared the logs of a sip and a sccp call?

[Mohammed al Baqari]

Hi,

Can you explain how you are connected to outside.? Is it a sip trunk to
cube or pri, etc? From RTMT, can you get traces to see the sip messages
when transfer done.


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[daleshew517]

Hi Mohammed.  We are using SIP to CUBE for our outside access.  This particular SIP trunk is connecting to a Call Handler that is maintained by an outside company.  I do have access to RTMT to get traces. 

[daleshew517]

Hi,

Here is what I pulled from our RTMT.

[Roger Kallberg]

Please get the actual logs, not just the ladder diagram. You should as well get the output from your Cube for these debugs running in parallel, deb ccsip message, deb voip ccapi inout. Attach these like text files to this post.