08-27-2014 05:30 AM - edited 03-16-2019 11:55 PM
So one of my customers is having a problem with their single number reach. It rings the desk phone properly, but does not ring the users cell phone. After quite a bit of testing with different cell phone's, It was found that all AT&T phones (tested 3 different ones) would not ring along with the desk phone. Verizon and Sprint cell phones rang with the desk phone. Any thoughts? Thanks!
08-27-2014 09:10 AM
Will you be able to post debugs from the gateway? If it has a PRI, debug isdn q931, if its SIP, debug ccsip messages.
08-27-2014 09:14 AM
George,
Thanks for the response. I have actually opened a TAC case on this issue. But, I did run the isdn debug, and you can see a disconnect. Signs tend to point to the problem being on the service providers side.
08-27-2014 09:15 AM
Speculating here, but try to set the ISDN Plan/type appropriately if its not being set correctly.
08-27-2014 11:15 AM
Thanks for the suggestion. I'll look into this.
08-28-2014 12:44 PM
The fix ended up being under the PRI configuration in CUCM. unchecking the "Redirecting Number IE Delivery— Outbound " box fixed the issue. Thanks for the assistance.
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