Softphone people cannot hear me. IT techs have no

Specialist Deb · ‎07-31-2022

I'm connected to VPN. IT has not been able to fix the problem. The tech said buy a new headset but my headset works fine. Can anyone help with the fix? I need to be able to communicate with customers. I'm not tech savvy and I need help please.

Jaime Valencia · ‎07-31-2022

One way audio or no audio are most of the times due to routing issues, RTP flows directly between endpoints. This is not something end users can troubleshoot or fix, your IT department should be the one investigating and fixing this. If whoever you're working with has no idea, escalate your case, have them reach out to a reputable consultant or have them open a TAC case with Cisco.

HTH

java

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Nithin Eluvathingal · ‎07-31-2022

Have you checked if the Mics are detected by your Jabber/CIPC ?

If its oneway audio as Jame mentioned, only your IT team can resolve it. If they cant reach out to Cisco tac if you have valid support contract.