Software License lost after rebooting PUB CUCM 6.0.1a

[abrimawi9]

Hi All,

I have a very strange issue. After rebooting my PUB and SUB the Software License is lost, DLUs and Node remained as before.

Before that i installed CUCM 6.1 on inactive partition of PUB (I did not switch version). i just restarted my CUCM servers as i changed NTP server.

I dont have the license files. appricate any help

Cheers,

AB

[Jaime Valencia]

Weird, have you reached licensing to get a new license?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[abrimawi9]

Not yet, If i e-mail them the MAC address they will resend me the SW license? Those servers were boat in 2008!

Is there a way to get the license file from directory (file get etc) and re-upload it to PUB?

Thanks

[Aman Soi]

Hi AB,

If u ahve a backup of call manager, please try if it works.

You should look for a file in backup with a name like "2012-07-28-09-38-39_Publisher_CCM_PLATFORM.tar" where Publisher is the name of your server.Unzip this file to extract the licenses file from a directory inside this tar file at the following location \usr\local\cm\conf\licfiles\

regds,

aman

[abrimawi9]

Hi aman

unfortunately, licefiles folder is empty!! Is that normal?

Thanks

[Aman Soi]

Hi AB,

That is the reason I told u to try.

I have tried for version 5 , 6 and 7 as well and works.But what I think this could be version specific considering minor version as well.

regds,

aman

[Aman Soi]

Hi AB,

I am sharing the snapshot for your reference.

regds,

aman

[abrimawi9]

Hi aman,

Can you please explain what do you mean by "I think this could be version specific considering minor version as well"

I tried this from another cluster backup and i can see the license files.

I don't know why it is not here for this 6.0 cluster!! why DLUs and Node license are not lost? as i said before i have installed CUCM 6.1 in the publisher inactive partitions (without switching the version) then rebooted. could that be the reason?

Thank you for your help so far.

[Aman Soi]

Hi AB,

this could be one of the issues

identify missing licenses in CCMAdmin license pages

CSCsq07131

Description

Symptom:
CUCM may fail after upgrade or newly configured devices may not register or function
Conditions:
CUCM is either missing license files, does not have enough licensed DLUs, does not have enough licensed nodes, is missing software feature license, or has other licensing violation.
Workaround:
manually verify licensing
Further Problem Description:
currently CM silently fails on licensing. this requires a diagnostic effort to root cause the failure. This is an enhancement defect to make it clear to the user when and what licenses are missing.

Known Affected Releases:

6.0(1)

6.1(1)

6.1(2)

7.0

7.0

regds,

aman