02-20-2023 09:48 PM
Hi Community,
I have added some Ext / Mob numbers to a Cisco 8841 Phone as additional line for speed dial purpose . But on the display its still showing old numbers.
Attching the screenshot for your reference.
02-21-2023 02:40 AM
Two other ideas:
02-21-2023 03:40 AM
Thanks for the reply. How to delete them from the Phone.
02-21-2023 04:13 AM
I included links to the relevant documentation.
02-23-2023 06:50 AM
The problem you're describing above sounds very similar to a problem we have where users can press and hold a speed dial or busy lamp button on their phone and override what is programmed in CUCM. This on-device programming doesn't reflect in CUCM for the admin to see. Here's a link to a post from last year with more information. So far we can't get a Cisco engineer/developer to agree this an an issue that needs to be addressed.
https://community.cisco.com/t5/ip-telephony-and-phones/how-to-disable-define-favorites-from-the-phone-8811/m-p/4583313#M403108
02-23-2023 11:08 AM
Thanks Kathy for your response. What I have understood from the link you shave shared is, this issue wouldn't have come if the speed dial was configured from the self-portal. Since it's configured from the CUCM that is why we are facing this right?
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