The new configured extensions can't call certain internal extension on CME

[Yousef Barakat]

Dear Gent,

I have a CME with many extensions.

Recently I noted that when I configure a new phone or new extensions, these extensions or phones can't call extension number 300.

While they can call 301, 311 and they can call all extensions except this extension (300) and the old phones can call 300 properly!! 

Could you help me please to avoid this issue?

[MPenaDev]

Greetings Yousef,

Please post your configuration, so we can troubleshoot further.

[George Sotiropoulos]

Hello,

You may try to create cnf-files (and restart 1-2 new phones) and see if this works for you

1. enable
2. configure terminal
3. telephony-service
4. create cnf-files
5. end

If possible, please post your running-config to have a better understanding of your enviroment.

George

[Yousef Barakat]

Dear Gents,

Thank you for your support.

Please find attached sh run, sh flash0: sh telephony services.

[George Sotiropoulos]

Youseef Hi!

It looks like you havent post the attachement

George

[Yousef Barakat]

Sorry I think there is an issue in attaching.

Dear Gent,

I also have an other issue that the new configured 6921 phones doesn't load the new firmware 9.4.1.3 it is still on 9.3.3.2.

I also added sh telephony-services and sh flash0: in attached file

[Yousef Barakat]

I forgot to mention that the new Extension (480,284,281,280,...) can't call extension number 300

I restarted ephone 300 and the new extensions but no benefit.

I set the extension 300 on old phone still the new extensions can't call

I set one of the new extensions on my existing phone still can't call 300

[Yousef Barakat]

Is there any body can help me ?

[Yousef Barakat]

Is there any body can help me ?

[HARIS_HUSSAIN]

Can you check the recent call using show call history voice compact and paste the output here

[Yousef Barakat]

Please take a look to the following:

admin# show call history voice compact
<callID> A/O FAX T<sec> Codec type Peer Address IP R<ip>:<udp> disc-cause
6163837 ORG T11 g711ulaw VOIP P320 192.168.3.22:16390 D10
6163836 ANS T11 g711ulaw TELE P301 D10
6163892 ORG T0 None TELE P571 D10
6163890 ANS T0 None TELE P403 D10
6163926 ORG T0 None TELE P300 D13
6163925 ANS T0 None TELE P301 D10
6163964 ORG T0 None TELE P503 D10
6163963 ANS T0 None TELE P260 D10
6163989 ORG T0 None TELE P312 D10
6163988 ANS T0 None TELE P283 D10
6164004 ORG T0 None TELE P401 D13
6164002 ANS T0 None TELE P203 D10
6163981 ORG T127 g711ulaw TELE P260 D10
6163980 ANS T127 g711ulaw TELE P503 D10
6164025 ORG T147 g711ulaw TELE P203 D10
6164024 ANS T147 g711ulaw TELE P401 D10
6164069 ANS T73 g711ulaw TELE P431 D10
6164070 ORG T73 g711ulaw TELE P401 D10
6164129 ANS T0 None TELE P288 D10
6164132 ORG T0 None TELE P404 D10
6164130 ANS T0 None TELE P288 D10
6164113 ORG T30 g711ulaw TELE P301 D10
6164111 ANS T30 g711ulaw TELE P431 D10
6164135 ANS T0 None TELE P288 D1C
6164139 ORG T0 None TELE P300 D10
6164138 ANS T0 None TELE P404 D10
6164142 ANS T0 None TELE P288 D10
6164143 ANS T0 None TELE P288 D1C
6164160 ANS T0 None TELE P404 D10
6164161 ANS T0 None TELE P288 D1C
6164177 ANS T0 None TELE P404 D10
6164179 ANS T0 None TELE P288 D1C
Total call-legs: 32

admin#

[Yousef Barakat]

in the last session I configured extension 288 on my ephone 404 on button 2
then I tried to call 300 it doesn't accept.

[Yousef Barakat]

Is there anybody can support me ?