Time of Day - Call Routing

[san.carlos]

Re: CUCM 12.5

Looking to use TOD to control call routing based on schedules and calling source (external vs internal). Is this possible and if so, is TOD the best way to accomplish? I have configured time of day routing using cisco doc below, however, seems that I am missing more. Currently all phones use one css and partition. Below is what I am looking to accomplish.

1. For a subset of internal classroom phones, route inbound (external) calls directly to the phone's voicemail during teaching hours and directly to the phone during non-teaching hours.

2. For the same subset of internal phones, allow routing of all internal calls directly to the phone, all day.

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/109588-tod-routing-example00.html

[Nithin Eluvathingal]

The best way is to create three similar Directory Numbers and assign one to the On_Shift_Partition, another to the Off_Shift_Partition, and the third to the Partition_Internal_Special.

Keep the actual subnet of numbers in a different partition (let's assume Partition_Internal_Special) that can be accessed from the internal extensions. During the on-shift period, when the call needs to ring on the phone for external calls, enable call forwarding to the DN in the internal partition.

During the off-shift period, set the call forwarding to voicemail.

For example, if you have extension 30001 that must be routed to voicemail during class hours and should ring on the phone during the rest of the time for calls from outside, and the same number should ring when someone calls from inside:

I assume the following should work, although I haven't tested this in my lab. Please try it and let me know if you face any challenges.

1. Create a partition for the subset of numbers, let's say Partition_Internal_Special, and keep 30001 in this partition. The rest of the numbers will be in the internal partition.
2. Create On_Shift_Partition and Off_Shift_Partition.
3. Create DN 30001 in both On_Shift_Partition and Off_Shift_Partition.
4. On the DN 30001 in On_Shift_Partition, set the call forwarding to 30001 in Partition_Internal_Special. Ensure the forwarding CSS can only reach Partition_Internal_Special so that it rings the 30001 created in step 1.
5. On the DN 30001 in Off_Shift_Partition, set the call forwarding to voicemail. Ensure the forwarding CSS can reach voicemail and that the voicemail profile is set and reachable.
6. Create a CSS for the gateway, CSS_Gateway, and include On_Shift_Partition, Off_Shift_Partition, and the internal partition. Apply this to the gateway. This way, calls from outside will route to the rest of the numbers, and the subset of the numbers will be routed based on the Time of Day policy.
7. For the CSS_internal or other CSS used by the rest of the phones, make sure to add Partition_Internal_Special so they can reach 30001 at any time from internal extensions.

[san.carlos]

Thank you. I will setup and test following your example.