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Time of Day Routing - Monday through Friday, and Saturday

kbeaton
Level 1
Level 1

Time of Day Routing - Monday through Friday set hours, and Saturday different hours than Monday through Friday.

I want to use "Time of Day Routing" for a Monday through Friday schedule and a Saturday schedule with different hours

Monday through Friday I need the receptionists to get calls from 8 am - 5 pm
I need the calls to go to the back office staff from 5 pm - 8 pm

Saturdays I need the receptionists to get the calls 8 am - 3 pm and the back office from 3 pm - 5pm

I'm thinking I need more than one Partition to accomplish this.
Do I need 2 or do I need 4

1 Accepted Solution

Accepted Solutions

Receptionist_ts - Associated with Receptionist_PT

  • Receptionist_Weekdays_tp: 8am-5pm M-F
  • Receptionist_Saturday_tp: 8am-3pm Sat

Back_Office_ts associated with Back_Office_PT

  • Back_Office_Weekdays_tp: 5pm-8pm M-F
  • Back_Office_Saturday_tp: 3pm-5pm Sat

Closed_Hours_PT - No time schedule associated

Don't forget to include a set of time periods for Holidays with No Office Hours and include them in your time schedules listed above the specific time periods for that group.

Maren

View solution in original post

1 Reply 1

Receptionist_ts - Associated with Receptionist_PT

  • Receptionist_Weekdays_tp: 8am-5pm M-F
  • Receptionist_Saturday_tp: 8am-3pm Sat

Back_Office_ts associated with Back_Office_PT

  • Back_Office_Weekdays_tp: 5pm-8pm M-F
  • Back_Office_Saturday_tp: 3pm-5pm Sat

Closed_Hours_PT - No time schedule associated

Don't forget to include a set of time periods for Holidays with No Office Hours and include them in your time schedules listed above the specific time periods for that group.

Maren