04-19-2024 08:42 AM
Time of Day Routing - Monday through Friday set hours, and Saturday different hours than Monday through Friday.
I want to use "Time of Day Routing" for a Monday through Friday schedule and a Saturday schedule with different hours
Monday through Friday I need the receptionists to get calls from 8 am - 5 pm
I need the calls to go to the back office staff from 5 pm - 8 pm
Saturdays I need the receptionists to get the calls 8 am - 3 pm and the back office from 3 pm - 5pm
I'm thinking I need more than one Partition to accomplish this.
Do I need 2 or do I need 4
Solved! Go to Solution.
04-19-2024 08:55 AM - edited 04-19-2024 08:56 AM
Receptionist_ts - Associated with Receptionist_PT
Back_Office_ts associated with Back_Office_PT
Closed_Hours_PT - No time schedule associated
Don't forget to include a set of time periods for Holidays with No Office Hours and include them in your time schedules listed above the specific time periods for that group.
Maren
04-19-2024 08:55 AM - edited 04-19-2024 08:56 AM
Receptionist_ts - Associated with Receptionist_PT
Back_Office_ts associated with Back_Office_PT
Closed_Hours_PT - No time schedule associated
Don't forget to include a set of time periods for Holidays with No Office Hours and include them in your time schedules listed above the specific time periods for that group.
Maren
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