04-05-2022 03:02 PM
hello community, i have a strange issue with call transfer when extension 1275 call another extension 1251 and 1251 transfer the call to 1203 nothing is happend ( the call not passed, no call drop, not busy ) the phone still in the "enter the number status" . This happend sometimes i didn't know what's happend, i have cucm 11.5.
Please i have to fix this problem, i count on your support.
04-05-2022 07:08 PM
From 1251 are you able to dial 1203. I assume there is an alternative match and CUCM is waiting for more digit.
Run the DNA for 1203 from 1251.
04-05-2022 11:18 PM
1251 can call 1203 but transfer sometimes works sometimes cucm wait for more digits
04-05-2022 11:26 PM
That means there is an alternative match for that pattern and cucm is waiting for more digits.
check your route patterns.
04-06-2022 12:10 AM
i checked that there is no pattern begin with 12XX
04-06-2022 12:15 AM
On the DNA analysis check if there is an alternative match.
Secondly check the forwarding css does that has access to some similar numbers ?
04-06-2022 01:15 PM
Hello there is no alternative match and all css are ok the problem is sometimes work
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