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Transfer when No option selected in Cisco Unity Call handler

Hello,I  have been trying to set up a call handler. I have successfully set up transfers for caller input. 

I need one more thing. When a caller does not select any option in the call handler i need it to go an extension. how can i set this up. 

3 Replies 3

Vaijanath Sonvane
VIP Alumni
VIP Alumni

For this functionality, you need to configure "After Greeting" action under Greetings. 

 

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

Screenshot 2021-06-24 at 6.36.26 PM.png

 

 

Screenshot 2021-06-24 at 6.36.46 PM.png



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Thank you Nithin and Vaijanath