Transferring a call to a phone that has CFwdALL active

[tonypearce1]

So, a manager has CFwdAll set to forward all calls to the PA. However, the manager would like the PA to be able to transfer important calls to the manager at some times. What happens is that when the PA transfers the call to the manager, they receive a busy tone - I think, due to the call bouncing off the managers phone and hitting the PA again who now has 1 active call on hold whilst trying to complete a consultative transfer. Therefore taking up both lines.

Is there a way I can achieve the above, without configuring a second line on the managers phone only for receiving calls from the PA?                  

[Chris Deren]

If the phone is already set with CallFwdAll there is no way to route another call to that phone. The easiest and most common deployment for manager/assistant setup is to use shared line appearance between the 2 where the assistant has manager's DN on one of her lines. There are other solutions such as IPMA, which is very clunky and I have yet found anyone who likes it. I've don't 100s deployments with shared line appearances and it does the job 99.9% of the time.

HTH,

Chris

[tonypearce1]

Thanks Chris I'll implement this with them and see how they get on!

Excellent on the such quick reply as well

[tonypearce1]

Oddly, I configured this but when I try to transfer the call back to the manager (tested in a lab) I still get a busy tone. There is no CFwdALL.

[tonypearce1]

I put the Max Busy figure up from 2 to 4 and the Max Calls is left at 4 and now I can transfer the call without getting a busy tone.

Its odd, as I thought that a single incoming call to the number is one line, so I would be using a second line to call that same number during the consultative transfer. Unsure why it was getting a busy tone.

[Rob Huffman]

Hi Tony,

Just thought i would add this note to the great ideas from Chris (+5 C-Man!)

Check out this Service parameter and set it to True;

This feature was added around the release of CUCM 6.x

Cisco  Unified CallManager provides a service parameter (CFA Destination  Override) that allows the administrator to override Call Forward All  (CFA) when the target of the CFA calls the initiator of the CFA, so the  CFA target can reach the initiator for important calls. In other words,  when the user to whom calls are being forwarded (the target) calls the  user whose calls are being forwarded (the initiator), the phone of the  initiator rings instead of call forwarding back to the target. The  override works whether the CFA target phone number is internal or  external.

When  the CFA Destination Override service parameter is set to False (the  default value), no override occurs. Ensure the service parameter is set  to True for CFA override to work.

--------------------------------------------------------------------------------

Note CFA override only takes place if the CFA destination matches the calling party  and the CFA Destination Override service parameter is set to True. If  the service parameter is set to True and the calling party does not  match the CFA destination, CFA override does not take place, and the CFA  remains in effect.

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen