Transferring a call to a speed or abbreviated dial

[andersoi]

This is such a basic question, I'm almost embarrassed to ask after 10 years of looking after call manager, but I've had a query from a user and it sounds as though it should be possible but I can't seem to see how to do it.

When transferring a call, is it not possible to use one of your speed or abbreviated dials to send the call to?  I've tried on both a 6941 and 7940 handset and you hit the xfer key, get a dialtone, but then don't appear to be able to use an abbr dial.

[Rob Huffman · Accepted solution]

Hi there,

This functionality is possible, but is based on the IP phone

model and firmware. You would need the Offhook  with Feature softkey

for this to work

Off-Hook Abbreviated Dialing

Cisco  Unified Communications Manager release 7.1(2) (firmware 8.5(2))  introduces Off-Hook Abbreviated Dialing. The user can initiate Off-Hook  Abbreviated Dialing while conferencing a call, while transferring a  call, or while placing a new call after putting a call on hold.

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Note  The phone must be assigned a softkey set that includes the AbbrDial  softkey before it can be used. The softkey can be assigned by using the  Softkey Template Configuration for the following states-Offhook, Offhook  with Feature, and Digits After First.

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The following Cisco Unified IP Phones (SCCP and SIP) support Off-Hook Abbreviated Dialing:

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_2/english/release/notes/7900_852.html#wp158457

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

[andersoi]

Fantastic, thanks! your quick answer has just trumped my 2 hours of googling...