UCCX 8.0.2 - Who disconnected the call report

[KNYC]

Hi,

Need help with Cisco Historical Reports. Is there a report that shows how calls are disconnected. Whether it is the caller, the agent, or a problem with the system. And if so, can that be pulled by agent?

Looked into user guide, but the report is only for abandoned calls.

Any help would really be appreciated.

Thanks.

[Graham Old · Accepted solution]

That information is available in the UCM CDR. You have a call clearing code which shows which end dropped the call. 16 is normal call clearing.

I have never seen anything in CCX.

Graham

[KNYC]

Thank you.

[Jaqueline Pereira da Costa]

I have this problem too. However, we are running UCCX 11.5, was it added on any report?