uccx - axl ip change not working

[niranjandurairaj]

Hi Networkers,

I changed my uccx 8.5 axl ip from 192.168.238.5 to 192.168.238.6. I entered following command in CLI.

set uccx provider ip axl 192.168.238.6

Cisco Unified Communications Manager IP is set to 192.168.238.6

Command Successful.

Then restarted the server and tomcat.

I created axl application user. When I tried to log into the UCCX admin using the end user created  in CUCM admin. Got a error message :Invalid username/password.

Please let me know the next step after changed the axl ip.

Thanks in advance,

Niran.

[clileikis · Accepted solution]

Hi Niran,

There are known issues with 8.5 and changing the AXL provider, check out the following bug:

CSCtv17288 - Changing UCCX AXL Provider Yields 'Invalid Cisco Unified CM credentials'

Workaround is to contact TAC and get them to use the CET Tool to reset it (requires root access).

HTH,

Chris

[niranjandurairaj]

Thanks Chris.