cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
221
Views
0
Helpful
1
Replies

UCCX Extend and Connect - Edit Number from Jabber

Randall White
Level 3
Level 3

Is there any way to allow Finesse/UCCX agents to switch between Jabber DN and Remote Destination to receive calls? I want to use the Device for Calls>Edit Number field in the Jabber app to choose where they receive calls.

I have configured Extend and Connect, and I can successfully receive Queue calls to a cell phone, but can't configure internal DNs as the Remote Destination. When I do that, calls to the CTI Remote Destination DN hear a fast busy. Internal DNs are allowed in the CTI-RD Rerouting CSS. It seems like I am hitting a Permissions issue somewhere.

Any ideas?

1 Accepted Solution

Accepted Solutions

Randall White
Level 3
Level 3

Apparently this is not possible. From the Feature Configuration Guide:

Remote destination numbers must represent off-cluster devices. You cannot configure directory numbers as remote destination numbers

View solution in original post

1 Reply 1

Randall White
Level 3
Level 3

Apparently this is not possible. From the Feature Configuration Guide:

Remote destination numbers must represent off-cluster devices. You cannot configure directory numbers as remote destination numbers

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: