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UCCX recording license VS Verba recording

networkexpert
Level 1
Level 1

Dears ,

we have 500 licenses in Verba system however we was having 150 recording licenses in UCCX.

As Cisco announced the mediascene is no longer supported , is there any option to migrate those licenses to the 500 license in Verba ?

Configured Licenses:

Package: Cisco Unified CCX Premium

Total IVR Port(s): 100

Cisco Unified CCX Premium Seat(s): 75

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Maximum Agents: 100

Recording:

Cisco Unified CCX Recording Count:150

 

2 Replies 2

Chris Deren
Hall of Fame
Hall of Fame

If you are using 3rd party call recording then the CCX recording does not apply.  

Thanks Chris ,,
so you mean I lost this recording licenses ?
can I refer to Cisco to manage this ?