03-07-2019 01:02 AM
Dears ,
we have 500 licenses in Verba system however we was having 150 recording licenses in UCCX.
As Cisco announced the mediascene is no longer supported , is there any option to migrate those licenses to the 500 license in Verba ?
Configured Licenses:
Package: Cisco Unified CCX Premium
Total IVR Port(s): 100
Cisco Unified CCX Premium Seat(s): 75
High Availability : Enabled
Cisco Unified CCX Preview Outbound Dialer: Enabled
Cisco Unified CCX Maximum Agents: 100
Recording:
Cisco Unified CCX Recording Count:150
03-07-2019 05:30 AM
If you are using 3rd party call recording then the CCX recording does not apply.
03-09-2019 10:49 PM
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