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Beginner

UCCX Request

Is this possible

Do you know if there is a way to give access to CCX for say a manager but with restricted access

We want to give managers the ability to be able to change teams/skill level.

Thanks

Nathan

2 ACCEPTED SOLUTIONS

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Hall of Fame Master

Yes, supervisors can access UCCX and manage all or their teams only, such as manage skills, CSQs, etc

HTH,

Chris

View solution in original post

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In Admin page go to System -->System Parameters --> Supervisor Access  change to "Access to supervisor's teams only"

Chris

View solution in original post

4 REPLIES 4
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Hall of Fame Master

Yes, supervisors can access UCCX and manage all or their teams only, such as manage skills, CSQs, etc

HTH,

Chris

View solution in original post

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Thanks Chris,

How do i set it so they only manage their teams?

Highlighted

In Admin page go to System -->System Parameters --> Supervisor Access  change to "Access to supervisor's teams only"

Chris

View solution in original post

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Thanks Chris