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UCCX Request

Nathan Hardman
Level 1
Level 1

Is this possible

Do you know if there is a way to give access to CCX for say a manager but with restricted access

We want to give managers the ability to be able to change teams/skill level.

Thanks

Nathan

2 Accepted Solutions

Accepted Solutions

Chris Deren
Hall of Fame
Hall of Fame

Yes, supervisors can access UCCX and manage all or their teams only, such as manage skills, CSQs, etc

HTH,

Chris

View solution in original post

In Admin page go to System -->System Parameters --> Supervisor Access  change to "Access to supervisor's teams only"

Chris

View solution in original post

4 Replies 4

Chris Deren
Hall of Fame
Hall of Fame

Yes, supervisors can access UCCX and manage all or their teams only, such as manage skills, CSQs, etc

HTH,

Chris

Thanks Chris,

How do i set it so they only manage their teams?

In Admin page go to System -->System Parameters --> Supervisor Access  change to "Access to supervisor's teams only"

Chris

Thanks Chris