UCM 4.1 found information in traces...

[Mikhail Chernyakov]

I have CM 4.1 with detailed CM traces enabled...

I have touble with hunt pilot/group...

Call should be routed  PSTN - Gateway - Pilot number - Hunt group broadcast (number1,number2)

Where in trace I can found information how call really routed...

I found in

Subscr\c\Program Files\Cisco\Trace\SDL\CCM

file SDL002_100_000189

I can see what call routed from pstn to pilot number...

gpn.nd=92189xxx cgpnVM= cgpnVMCSS= cgpnVMP= dialedDig= cdPart= cdPat= cdpn.tn=4 cdpn.npi=1 cdpn.nd=1xx0

but I have not information about following call routing n hunt group)

Which file I should look to find this information?

Thank you very much...

[Ayodeji Okanlawon · Accepted solution]

you need SDI traces not SDL

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[Mikhail Chernyakov]

Yes, I know this...

But CM version is 4.1... It my first meet with 4.1

After collecting trace I can not find any SDI associated files...

traces configured exact as described

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

Can any comment this problem?

[Manish Gogna]

Hi,

Please make sure that you are looking for traces on the server to which the phones are registered. If the trace settings are correct then probably a server reboot is a good option for now.

HTH

Manish

[Mikhail Chernyakov]

Hello, Manish! Can you provide any comment's for this solution? You suspect what SDI trace not collected by software error, what should be resolved after server reboot?

Thank you very much!

[Manish Gogna]

The callmanager service is responsible for generating ccm traces, so if the traces are not being generated for some reason then a reboot should take care of the issue.

Manish

[Mikhail Chernyakov]

Manish, some question else...

CM trace generate several files and folders... in files/folder tree where i can expect found SDI file trace? and what the name should be? ABOut CM 4.1...

Thank you very much...

[Manish Gogna · Accepted solution]

Hi,

SDI trace files are located under the following folder

C:\Program Files\Cisco\Trace\CCM

These are txt files and their name begins with ccm. You can sort them by date / time.

Manish

[Mikhail Chernyakov]

Hello Manish!

Thank you very much! I have found  this files and now try to find information needed...

[Manish Gogna]

Hi,

You can get some useful tips on reading SDI traces in windows callmanager versions from the following link

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080129d92.shtml#sditrace

Manish