Un-hang the extension you are dialing to in CUCM 8.5 and IP Phones 7942G

[fuhrersk8]

                   Hello guys!

     I have a client that wants to be able to un-hang (I don' t know how to say it) the extension the person is dialing to. For example, if person A calls person B, but person B is not answering, caller A wants to be able to un-hang person B's extension and ask 'are you there' or something similar. The phones are 7942G and the CUCM is 8.5. How is this done? Thanks in advanced!

[Chris Deren]

You need to look into Intercom feature for that.

HTH,

Chris

[fuhrersk8]

Thanks for reply. Will it be necessary to add the Intercom button to each phone in order to achieve this?

[Jaime Valencia]

You can try intercom using the whisper feature, refer to the features and services guide for CUCM 8.5.

HTH

java

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[fuhrersk8]

Thanks for replying. If caller A is calling to main directory number of caller B, how can caller A invoke the Intercom on the same call? As far as I understand, in order to use the Intercom you have to dial the Intercom. Please guide me through this. thanks again.