11-04-2021 05:50 AM
Recently bought 8861-3PCC (secondhand), already have a SPA525G2 connected to Voipfone (UK), liked the look of the 8861 (all that glitters is not gold!). It has been factory reset but won't allow web page access, (it is enabled on the phone settings) under http I get a Cisco ICO on the address bar & a blank page, with rotating graphic in the middle, under https it refuses to connect, tried different browsers, different routers, direct ethernet and wireless etc - which has me tearing out what little hair I have left. I have included various photos for your information. I am an old fart with a little knowledge (dangerous, I know) so any help would be gratefully received but keep it as simple as you can!
I hope I haven't bought a brick....
Solved! Go to Solution.
11-04-2021 03:24 PM
Finally made it through the http route, a couple of false starts but got there in the end. The final syntax string that worked was:
http://192.168.1.37/admin/upgrade?tftp://192.168.1.3/sip88xx.11-3-3MPP0103-381.loads
IP of Phone IP of my computer - with the tftp64 set to the firmware folder - that was it!
Thank you Geovani for all your help in this, I now have a fully updated phone (Still needs Edge to view it though). This has been an education for me, another trick learnt by this old dog!
Cheers
Malcolm Hay
11-04-2021 06:31 AM
Hi there,
I think your firmware is very old and you're having issues with the browser.
Try upgrading your phone via URL
See page 112 of the admin guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/english/AG/p881_b_8800-mpp-ag_new.pdf
Basically something like this:
http://MPP_IPADDRESS/admin/upgrade?http://FILE_SERVER:PORT/PATH/file.loads
This will trigger the phone to upgrade.
You can use TFTP or HTTP/S for the upgrade.
Let me know how it goes.
11-04-2021 06:37 AM
Thank you for your quick reply, will the phone accept the http connection upgrade or will that get blocked as well? Also should I go for the latest firmware or update in steps (don't want to frighten it to death!)
11-04-2021 07:14 AM
Providing that the phone is on factory reset state, it will take http connections.
You can go from 11.1. to latest. Shouldn't be an issue.
11-04-2021 09:24 AM
Thank you very much for your help, will have a go later and see what happens - will let you know
11-04-2021 11:18 AM
Right, I actually got through to it with the command below and it showed an updating screen, but it failed with error 123 in system call etc I am running tftp64 with it's folder pointed at 8800Update on my C: drive
Not sure what I did wrong see below (surprised it got that far at my first attempt to be honest!) Any ideas?
Connection received from 192.168.1.37 on port 53196 [04/11 17:51:59.353]
Read request for file <c:/8800Update/sip88xx.11-3-3MPP0103-381.loads>. Mode octet [04/11 17:51:59.354]
File <C:\8800Update\sip88xx.11-3-3MPP0103-381.loads> : error 123 in system call CreateFile The filename, directory name, or volume label syntax is incorrect. [04/11 17:51:59.355]
11-04-2021 11:58 AM
Check the root folder on your TFTP server
Think you might have made a typo above. Should exclude "c:" maybe?
http://192.168.1.37/admin/upgrade?tftp://192.168.1.3:69/8800Update/sip88xx.11-3-3MPP0103-381.loads
11-04-2021 12:26 PM
Thanks, I'm away from my main computer at the moment, will give it another try later, but I did find a way of getting onto it's web page... I downloaded Firefox beta 3 from around 2017 and it got in but the voice page was greyed out with the connection symbol spinning. The info and most of the other pages were ok, just the voice page a no go. Hope that helps someone. By the way also tried firefox 2 but that wouldn't access it at all. Will come back to you when I get back. Many thanks for your time Geovani, much appreciated
11-04-2021 12:37 PM
firefox beta 3 was from around 2007/8 not 17 doh!
11-04-2021 01:00 PM
Good to know you found a work around.
Still very advisable to upgrade the firmware. You won't have the browser issue anymore when you do.
Wont need to use your ancient firefox then
11-04-2021 01:24 PM
Just for anyone who is struggling with no access to web page, Firefox version 60 works a treat (in my case!) Will update it the hard way just to get the experience, let you know if it works....
11-04-2021 03:24 PM
Finally made it through the http route, a couple of false starts but got there in the end. The final syntax string that worked was:
http://192.168.1.37/admin/upgrade?tftp://192.168.1.3/sip88xx.11-3-3MPP0103-381.loads
IP of Phone IP of my computer - with the tftp64 set to the firmware folder - that was it!
Thank you Geovani for all your help in this, I now have a fully updated phone (Still needs Edge to view it though). This has been an education for me, another trick learnt by this old dog!
Cheers
Malcolm Hay
11-09-2022 06:02 PM - edited 11-09-2022 06:46 PM
I just got my used 8861-3PCC to upgrade its firmware to the latest version (sip88xx.11-3-7MPP0101-284.loads), but the web server still just gives me the spinning thing. How can I get the web server to work???
11-10-2022 05:16 AM
What browser are you using?
Is this phone provisioned on your own platform?
Were you ever able to log in and access the web?
HTTP or HTTPS?
11-10-2022 09:56 AM
Nevermind, I got it to work!
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