unable to access web interface of 8851

[stats]

I have now a 3PCC version 8851 and when i try to connect to the web interface it says cisco in title bar and just a spinning hour glass

i have tried multiple browsers and still same issue

factory reset - same issue

software ver sip88xx.11-0-1mpp-477.loads

I am coming from using all Cisco 303 phones with an asterisk server, any help is appreciated

[Leo Laohoo]

11.0(1) firmware.  Wow.  That is really, really old firmware.  

It was released way back 29 June 2017.  

[stats]

well this is the version that came with the phone i just bought, which version do you recommend ?

[Leo Laohoo]

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@stats wrote:

well this is the version that came with the phone i just bought, which version do you recommend ?

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Something recent.

[stats]

Information i have found to update firmware requires getting into the web interface to change the upgrade settings and using a tftp server, if i cannot get into that what other way can i do this

[Leo Laohoo]

What kind of browser are you using? 

Do you have any browser running on, say, Windows 7 or 8?

[stats]

I have tried firefox, Chrome and Edge

I only have windows 10 avail

** Update:  I was able to get into the web interface with the old IE only, why is that ??

[Leo Laohoo]

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@stats wrote:

** Update:  I was able to get into the web interface with the old IE only, why is that ??

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I suspect Adobe Flash.

Now that you're able to get access, update the firmware and see if it makes any difference with newer browsers.

[stats]

Upgraded to latest MPP: sip88xx.11-3-3MPP0001-377.loads

https://software.cisco.com/download/home/286319926/type/286320168/release/11.3.3

i can now get to it on chrome

thanks