Unable to add/find Associate End User in CUCM.

[fms000001]

Hello,

I am unable to add/find user to add him in Associate End Users in CUCM. I am using CUCM System version: 10.5.1.10000-7. Only one particular user is not being found/added. All the other users can be found and can be adde to CUCM.

[Carlo Poggiarelli]

Hi.

If you are searching under user access control group configuration page and you don't find him, is because he's already added to that group.

HTH

Regards

Carlo

[fms000001]

The scenario is that, I had deleted the user from CUCM while he left organization. Now that he has rejoined our organization, I am trying to find his name but  I am unable to find/add him.

I am trying to find him both on Owner User ID under Device Information & also on Associated End Users under User Associated With Line.

Is there anything which bothers me because I am re-entering the user name after being already deleted? Or his entries do reside elsewhere which I have failed to delete & are supposed to be deleted.

[Carlo Poggiarelli]

Hi

When you add the user as end user, which is the message that CUCM shows when you click save?

Let me know 

Carlo

[fms000001]

I am unable to add him because Ia m unable to find him.

When I search the user by his name (both First Name & Last Name), the error shown is as belows.

"No active query. Please enter your search criteria using the options above."

However, I have tried all the available criteria.

[Jaime Valencia]

CUCM version?? LDAP user?? Local user??

Can you see him under end users???

[fms000001]

CUCM System version: 10.5.1.10000-7.

LDAP User.

Also I am not able to  see him under end user.

[Jaime Valencia]

If you can't see him under end users, for obvious reasons, you cannot use him in CUCM, nor you will find him anywhere to associate devices/DNs to him.

You need to make sure your LDAP config is correct, and that the user can be pulled from LDAP, once he appears under end users, then you can try again to associate him.

[fms000001]

But he is the only user who I am unable to find. All the other users are found & are able to be added.

[Jaime Valencia]

Then you need to check your LDAP configuration to make sure that user should be synced over, LDAP user base, permissions, the user has all the proper fields with info, the LDAP sync on CUCM was successful, etc.

[fms000001]

Thanks Jaime...

I will check it with my team mate who works on the same.
 

[D_Lebedev]

Hi,

What is the exact username ?