cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
6262
Views
65
Helpful
9
Replies
Highlighted
Beginner

Unable to assign presence users - Server not in valid state

Hi, 

 

It appears I am unable to assign users under user management=>assign presence users.

 

When I try, I get the error "Update failed.  Cannot assign a user to a server that is not in a valid state".  

 

I've tried both servers and both of them give the same error.  Is there any service I can restart to fix this?

 

Screen shot attached.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Hi,

 

Ideally, the Server State should be NORMAL.

 

Is IMP Second Node reachable and services UP ? If yes, u can click on "FallBACK "to restore .

 

regds,

aman

View solution in original post

9 REPLIES 9
Highlighted
Advisor

Hi,

 

Can u check what is  the user status under User Management --End Users?

 

Is it showing "Enabled Local User" or "Active LDAP synchronised user "?

 

regds,

aman

Highlighted

Hi,

 

They are active LDAP users.

 

Also I have noticed under the presence redundancy groups that the pub is running in backup mode, reason, peer down.  And the Sub is running in Failed over mode, reason, Initialization.

 

There is the option next to the sub to "fallback"

 

Highlighted

Hi,

 

Ideally, the Server State should be NORMAL.

 

Is IMP Second Node reachable and services UP ? If yes, u can click on "FallBACK "to restore .

 

regds,

aman

View solution in original post

Highlighted
Beginner

Go to the CUCM System > Presence Redundancy Groups

Click find and choose the correct group just uncheck "Enable High availability" checkbox. You should be able to assign the user then.

Once User is assigned you need to check the "Enable High availability" again.

 

Please rate if it helps....:)

Highlighted

Correct Solution MUK.
Highlighted

No the correct answer was to "Fallback" the redundancy group.

Highlighted

Thanks @sandeep_yadav07 ,

Highlighted

Incorrect answer for this post. 

Highlighted

Logre resolver el problema con tus indicaciones.

Muchas Gracias @Muk AD

 

Content for Community-Ad