Unable to assign presence users - Server not in valid state

[Stuart C]

Hi, 

It appears I am unable to assign users under user management=>assign presence users.

When I try, I get the error "Update failed.  Cannot assign a user to a server that is not in a valid state".  

I've tried both servers and both of them give the same error.  Is there any service I can restart to fix this?

Screen shot attached.

Thanks

[Aman Soi]

Hi,

Can u check what is  the user status under User Management --End Users?

Is it showing "Enabled Local User" or "Active LDAP synchronised user "?

regds,

aman

[Stuart C]

Hi,

They are active LDAP users.

Also I have noticed under the presence redundancy groups that the pub is running in backup mode, reason, peer down.  And the Sub is running in Failed over mode, reason, Initialization.

There is the option next to the sub to "fallback"

[Aman Soi · Accepted solution]

Hi,

Ideally, the Server State should be NORMAL.

Is IMP Second Node reachable and services UP ? If yes, u can click on "FallBACK "to restore .

regds,

aman

[JMcNichol]

This was very helpful.

[voipeee]

Go to the CUCM System > Presence Redundancy Groups

Click find and choose the correct group just uncheck "Enable High availability" checkbox. You should be able to assign the user then.

Once User is assigned you need to check the "Enable High availability" again.

Please rate if it helps....:)

[sandeep_yadav07]

Correct Solution MUK.

[Stuart C]

No the correct answer was to "Fallback" the redundancy group.

[voipeee]

Thanks @sandeep_yadav07 ,

[Stuart C]

Incorrect answer for this post. 

[YasminRamos7465]

Logre resolver el problema con tus indicaciones.

Muchas Gracias @voipeee