Unable to delete users in Cisco Unity Connection

[Venkatesh.saladi3]

I am trying to delete voicemail profile but i am receiving error as "object not found user" .

I am using Unity Connection 9.0.1.10000-212. Only for few profiles I am facing this problem

Refer attachment for error

[Deepak Rawat]

Refer below thread and perform the suggested workaround:

https://supportforums.cisco.com/discussion/11532786/unable-delete-users-unity-connection

Regards

Deepak

[Venkatesh.saladi3]

Deepak,

I have followed the steps mentioned. But it doesn't work.

1. run cuc dbquery unitydirdb select objectid from tbl_User WHERE DisplayName='dsplayname'

it says no records found

[hsood · Accepted solution]

Hi Venkatesh,

Can you try with  below queries:

run cuc dbquery unitydirdb select objectid from tbl_User WHERE DisplayName='Christine Gangi'

run cuc dbquery unitydirdb select * from tbl_globaluser where alias='8360'

Regards,

Hitesh

[Venkatesh.saladi3]

Hi Hitesh,

run cuc dbquery unitydirdb select objectid from tbl_User WHERE DisplayName='Christine Gangi'

When I use this command it throws the following error

ACE_File_Lock::ACE_File_Lock: Permission denied /dev/shm/CCM_GENstatusLock_0
No records found

run cuc dbquery unitydirdb select * from tbl_globaluser where alias='8360'

This command returned the object Id which I have used to delete the reference.

We have so many profiles which we cannot be to deleted normally. Is there any way we can delete all the profiles at the same time??

What might be possible solution to solve this problem?

[Bekzod Fakhriddinov]

Could u delete that entry and how?  I have same issue as u