Unable to hear the dial tone when user lift the handset

[vinayakumarKB38924]

Hello Experts,

User not able to hear the dial tone when he lift the handset.

Call manager Version:11.5

Phone Model:7960

[Adam Pawlowski]

What troubleshooting have you completed?

[Leonardo Santana]

Hi,

Can you provide more informations about your issue?

Regards

[Maren Mahoney]

Can you hear dial-tone when using speakerphone?

Is the phone fully registered to CUCM?

Maren