Unable to load route plan report in CUCM

[praneshkumarz]

CUCM System version: 9.1.2.13058-1

Error detail:

Unmapped Exception The attempted action was a violation of security protocols and will not be allowed. Please try another action

This occurs even when logged into the administrator account.

Already tried different browsers and removing the cache as well. happening only when opening Route plan report. Also don’t have multiple tabs opened for the same node/site. tried different machine also but no luck

Happening with both Publisher and subscriber

tried restarting tomcat service as well as server restart, but no luck

Related Bug: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuq53672/?referring_site=bugquickviewredir

Known Affected Releases:
10.5(1.98000.226)
10.5(1.98000.230)

Will this be effective to 9.1.2.13058-1 aswell?

[Manish Gogna]

Hi Pranesh,

The bug specific for this issue is the following one

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur13329/?reffering_site=dumpcr

Bug Search Bug Search - Cisco Systems

route plan report throws unmapped exception error

CSCur13329

Description

Symptom:
route plan report throws unmapped exception error

Conditions:
First seen in CUCM 9.1.2.13058-1

Workaround:
none

Further Problem Description:
Caused by CSCup74290 in 8.6(2) & 9.1(2). Also requires CSCur55465 in 8.6(2) & 9.1(2)

Check the read me for the latest 9.1.2 SU version on cisco.com and upgrade to one with the fix for the above bug.

HTH

Manish

[praneshkumarz]

Thank you Manish..

[Manish Gogna]

You can upgrade to 9.1.2 SU5 , download from the following link

https://software.cisco.com/download/release.html?mdfid=284510097&flowid=77894&softwareid=282074295&release=9.1(2)SU5&relind=AVAILABLE&rellifecycle=&reltype=latest

The bug is fixed as per the read me file for the same

http://www.cisco.com/web/software/282074295/132156/cucm-readme-912su5.pdf

Manish