unable to obtain additional ringtones from server 7841 IP Phone

[jaheshkhan]

Our client facing problem with ringtone for IP Phones as below:

Customer unable to play the ringtones other than Chirp 1 & 2.
Customer able to see the other ring tones, when try to access they get error message 'unable to obtain additional ringtones from server'

I think they are hitting the bug 

https://quickview.cloudapps.cisco.com/quickview/bug/CSCva82202

Their CUCM version is 11.5.1.10000-6

Is there any workaround at the moment? they want to change the ringtone or add new ringtone. but only 2 ringtone its showing.

[Roger Kallberg]

I think your file is way to big. The documentation says that it should be in-between 240 and 16080. Please try with these files attached.

But the video shows a bigger file, so I'm not sure on this.

[jaheshkhan]

Yeah. I was wondering why in the video it used long file. I selected the same 72720 samples...

Let me check this file

Thank 

[jaheshkhan]

kindly note the file which you provided  also didnt work.

[Roger Kallberg]

Then I'm out of ideas. Recommend you to reach out to TAC to get their help on this.

[jaheshkhan]

Unfortunately no chance of TAC at the moment.

[jaheshkhan · Accepted solution]

Atlast i found the issue.. 

for 7841 and 8841 the file should be Ringlist-wb.xml. 

I was trying on Ringlist.xml instead of Ringlist-wb.xml

So cop there is no issue. its working fine..