Unable to use Phone Designer

[jason9045]

I'm running a brand-new installation of UCMBE 8 and I want to roll out Phone Designer for some of my users so they can customize their backgrounds. Trouble is, I can't get wallpaper to push out to the phone. I keep getting the message 'Personalization is disabled on the selected device' anytime I try.

I've set Phone Personalization to Enabled on the individual phones, in the Common Phone Profile, and even in the Enterprise Parameters, performing a reset each time. Still, I get that message. Is there something I'm missing in enabling personalization?

Thanks,

Jason

[Bruno Rangel]

Hi Jason
Make sure the phone web access is working properly,and your URL Authentication in CM is correct.

But I think,it isn't supported to CM 8.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/at_a_glance_c45-487466.pdf

[jason9045]

I hope it's supported. I'm getting similar errors when trying to use third-party background deployment tools as well though, which led me to believe it was a configuration issue. But, I'll definitely explore the compatibility avenue as well.

[jason9045]

Also, for what it's worth, the URL authentication appears to be working correctly. I'm able to hit my corporate and personal directories so everything should be in order there.

[Bruno Rangel]

Try take test with Extension Mobility.

In your phone login used EM with end user you is tenting

[jason9045]

I don't have EM enabled, and I hate to enable it for the sake of troubleshooting this and run the risk of wasting time troubleshooting any EM-only issues that may come up.

I believe I'll just stick to using TFTP and give up on Phone Designer since it's proving to be more trouble than it's worth. Thanks for your help, though.

[scheived]

I'm having the same problem, log file in Phone Designer says The remote server returned an error: (400) Bad Request.

This was working fine in ccm version 7.5, something is wrong in version 8

This is very fustrating...

[Bruno Rangel]

Hi Scheived

Explain to us  how is your configuration. Maybe will is help our friend

[Joseph Martini]

Try taking a look at a packet capture to see what is going on.  I have this working fine on CUCM 8.0.3.  As others have said make sure your authentication URLs have a resolvable name or an IP address from the perspective of your PC.  One big change in CUCM 8 is HTTPS by default, that means that depending on how Phone Designer authenticates if it's using HTTPS and TVS (Trust Verification Service) then you have to make sure under system > server, you have an IP address and your TVS service has been restarted since making that change or that the PC and/or the phone can resolve the name.  If other services on the phone work that need to authenticate then the phone is already ok (assuming it's a 7941/61/70 or later since 40/60 don't use HTTPS).

[scheived]

I was able to get phone designer to work correctly by upgrading ccm to version 8.03. 

[Lamar Demby]

We just upgraded to 8.0.3 and getting "An Unkown Error occurred on your Cisco IP Phone" when trying to preview a built-in image on 7945G.

We checked the following and all are good:

- Firmware load is later than 8.4.1

- Personalization is enabled

- UCCM servers are running version later than 6

- UCCM servers are running properly and the network connection status is active

Any ideas?

[scheived]

Just a shot in the dark but try downgrading your phone's firmware version, I've had that clear up some other issues.

[Lamar Demby]

Phone was at SCCP45.9-0-3S.  Backed it down to SCCP45.8-5-4S...works like a charm.  We also had an issue with Corporate Directory not working...Host Not Found error.  This fixed that too!  So much for the new firmware load.

I appreciate the feedback...Thx.

[Christos Georgiadis]

Can you try the following ?

- Populate the "Owner ID" field on the phone admin page
- Enabled "Web Access" on the phone admin page
- Disable and re-enable "Personalization" on the phone admin page
- Restart the Tomcat service in CUCM which hosts the Server side of the Phone Designer.

HTH,

Christos

[gstrobel78]

We, too, were receiving the "personalization disabled" with Phone Designer on our SCCP75.9-0-3S phones running CM 8.0.3.20000-2, with all personalization enabled.

It appears Phone Designer on CM 8.0+ won't work if the CCMCIP Service (in Phone Designer) is set to your Publisher. Please change this to your Subscriber IP address. It worked like a charm, and no, we did not have to downgrade our firmware.