08-12-2015 01:45 PM - edited 03-17-2019 03:58 AM
Hello,
Media master is not allowing me to "open file" the option is greyed out. We are using the latest Java 8_51. If anyone has encountered or has any troubleshooting steps please let me know.
Thanks,
AK
12-13-2015 09:35 PM
This happens when there is no sound recording device present in the system (no microphone).
For some reason not only the recording button becomes inactive, but also the "Open file" option.
12-14-2015 03:09 AM
AK,
Try Audio Text manager and get rid of all these JAVA kind of issues which are always pain while working with Unity Connection
http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html
http://www.ciscounitytools.com/Applications/CxN/ATM/Help/ConnectionAudiotextManager.htm
Best part, this tool is supported by TAC as well
Regards
Deepak
- Rate Helpful Posts -
08-15-2019 08:49 AM
I know this is an old post, but I just encountered the same thing. The fix for me was to change the "Record" drop-down to "Use Phone" and then the "Open File" option under options was no longer grayed out. Makes no sense but it works!
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