Unity Admin Page Error "Unable to access the audio stream on the voice server"

[Zafar Ullah]

Hi Guys

I am having problem with  Unity server admin page.when click on Subscribers page it gave me Error message saying

"Unable to access the audio stream on the voice server"

Have any one come across this issue if yes how did you resolve it.Your help will be much aprreciated.

I have also attached the Error message Image

Thanks

[Chris Deren]

Have you tried this:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/troubleshooting/guide/ex/5xcutsg180e.html

same error is referenced here.

Chris

[Zafar Ullah]

Hi Chris

Yes I have gone through this document but with no luck

Thanks

Zafar

[Chris Deren]

Couple other similar threads:

https://supportforums.cisco.com/message/1321603#1321603

https://supportforums.cisco.com/message/3176236#3176236

HTH,

Chris

[Zafar Ullah]

Hi Chris

Thanks for your reply.I have already Gone through these discussion but still have not able to resolve it

Thanks

[Rob Huffman]

Hi Zafar,

Can you please provide your Unity version.

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

[Zafar Ullah]

Hi Rob

Below is the version of Unity

Cisco Unity 8.0 Build 8.0 (3.3)

Thanks

Zafar

[Zafar Ullah]

Guys any idea ???????????

[Jonathan Schulenberg]

I had a similar error with the Media Master Java applet on Unity Connection 8.6. It turned out to be the JRE version (Java 7 update 9) running on my PC. I downgraded back to Java 6 update 36 and it started working again.

Since you're running traditional Unity you may want to try this from the Unity server. If it works there you know it's a client-side issue. If it doesn't work on the server either it's time to open a TAC SR.

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