Unity Call Handlers

[B_VOIP_NE]

Hello,

I have an application within UCCX.  The users want to be able to enable an alternate greeting for days were staffing is limited.  I am going to move this initial prompt to Unity and set them as call handler owners so they can enable the alternate greeting before the call hits UCCX.  I see standard, holiday, closed, internal, error, busy and alternate.  I have a schedule set from 8AM-12PM / 1PM-4PM so I can use the standard and closed greetings.  I need to enable a separate greeting from 12PM-1PM for "Lunch"  How would I go about doing this?

Also is there a way to play a call handler and then transfer to an extension?  The only options I can find are play greeting and transfer to another call handler then within this call handler I could setup the transfer and skip greeting.  Is this best practices for something like this?  It seems like a waste to have an additional call handler just for the purposes of transferring after the initial standard greeting.

[garethpeart · Accepted solution]

To transfer to an extension after a call handler plays, you need to create a new call handler and change the transfer rules to the extension you need to send it to.

So it will go something like this:

Main number > Call Handler_Main_Greeting> Call handler-forward-to-extension.

You'll have to set the after greeting action on the Main_Greeting CH for all greetings that you'll use (Alternate/Standard/Closed) to point to the Call handler-forward-to-extension CH, then set the correct extension in the appropriate transfer rule on the Call handler-forward-to-extension (Edit>Transfer Rules)

Unless you want to get really complicated, your lunch hour time would be seen as "closed" by UC... If you want a little bit more usability with scheduling and such, I would think that UCCX would be able to handle it a lot better.

[Jaime Valencia · Accepted solution]

You're transferring the calls the way CUC allows it, yes it does seem kinda clunky to have to create a call handler just for the purpose of the transfer, but that's the way to do it

[B_VOIP_NE]

Thanks everyone!